Customer service
Hi, I’m
Liliana Calderon-Escobar
Sacramento,CA
"If you can't fly then run, if you can't run then walk, if you can't walk then crawl, but whatever you do you have to keep moving forward."
Martin Luther King Jr.
Summary
Hardworking, passionate job seeker with excellent time management skills, problem solving skills and ready to help team achieve company goals.
Overview
10
2
Certification Safe food serv/Head start preschool
Work History
7-Eleven
Assistant Manager/Sales Associate
08.2021 - 01.2024
Job overview
- Use of POS, greet customers who walk in store. Drop money and maintain correct amount in register. Shift change daily before end of shift. Print sales report and summary from Lottery machine. Get store ready for next shift by stocking and cleaning store.
- Improved customer satisfaction by addressing and resolving complaints promptly
- Increased sales through effective merchandising strategies and targeted promotions
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained clean, safe, and organized store environment to enhance customer experience
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
UC Davis Health
Senior Custodian
10.2022 - 08.2023
Job overview
- Improved facility cleanliness by implementing efficient custodial procedures and utilizing appropriate cleaning materials
- Performed custodial duties to maintain area in clean and habitable condition
- Responded immediately to calls from personnel to clean up spills and wet floors
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Identified repair needs and major maintenance concerns, and escalated issues to management
Plates Café and Catering
Server/Waiter
03.2021 - 10.2022
Job overview
- Prepare food and bake lots of cookies.
- Served at Plates annual party, 100+ attendees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
Education
Highland SchoolDel Paso Heights, CA
High school diploma
12.2021
Skills
- Catering
- Custodial Experience
- Merchandising
- Sales
- Food Preparation
- POS
- Cleaning Experience
- Assistant Manager Experience
- Serving Experience
- Cooking
- Busser
- Restaurant Experience
- Host/Hostess
- Kitchen Experience
- Microsoft Office
- Staff Training
- Cost Control
- Customer Relationship Management
- Customer Service and Satisfaction
- Transaction Monitoring
- Sales and Marketing
- Product and Service Knowledge
- Money Handling
- Directing Team Members
Certification
- Food Handler Certification
- Head start preschool certificate
Certification Dates
- Food Handler Certification, 04/01/10, Present
- Head start preschool certificate, 04/01/10, Present
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Custodian
UC Davis Health
10.2022 - 08.2023
Assistant Manager/Sales Associate
7-Eleven
08.2021 - 01.2024
Server/Waiter
Plates Café and Catering
03.2021 - 10.2022
Highland School
High school diploma