Liliana Camejo
Miami,FL
Summary
Proven in enhancing client well-being at Spa, I excel in treatment planning and building rapport, significantly improving therapy outcomes. Skilled in crisis intervention and empathy development, my collaborative approach and attention to detail have fostered a positive, results-driven environment, achieving notable client satisfaction and progress.
A través de mi experiencia como masajista , e trabajo en cuanto a los masajes de drenajes linfáticos post quirúrgicos en el cual e tenido múltiples beneficios y logros a los objetivos buscados, enfatizando en los detalles y respetando las necesidades de cada paciente
Overview
4
4
years of professional experience
Work History
Licenciada Masaje Terapeuta
Spa
04.2024 - 10.2024
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
Front Desk Receptionist
Clinica
01.2024 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Mesera
Restaurante
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Rehabilitation Technician
Teraphysics
10.2020 - 05.2022
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Contributed to positive team dynamics by collaborating effectively with colleagues and assisting peers when necessary.
- Participated in continuous professional development opportunities to stay current on best practices in rehabilitative care.
- Demonstrated excellent communication skills when explaining complex concepts to both patients and family members alike.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Maintained clean and safe environment, ensuring optimal conditions for patient rehabilitation.
- Conducted therapeutic exercises to promote patient recovery.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
- Educated patients and families on exercises and proper body mechanics.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
Education
Manual Lymphatic Drainage
Florida Profesional Institute
7951 SW 40th St Suite 217, Miami, FL 3315501.2024
Licenciada Masaje Terapéutico -
Florida Profesional Institute
7951 Sw 40th St Suite 217, Miami Fl 33155Skills
- Treatment Planning
- Building rapport
- Crisis Intervention
- One-on-one sessions
- Community Education
- Client Confidentiality
- Progress assessments
- Group therapy facilitation
- Empathy Development
- Therapeutic Plans
- Humanistic therapy
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
Accomplishments
My achievements have been very satisfying and a lot of learning since with the course of all this time I have managed to improve the quality of life of each patient, improve their physical, mental and emotional capacity, and cultivated every detail that they have allowed me to know in each work center, I try to be better every day and wanting to continue learning at every moment and opportunity that life gives me.
Timeline
Licenciada Masaje Terapeuta
Spa
04.2024 - 10.2024
Front Desk Receptionist
Clinica
01.2024 - 03.2024
Mesera
Restaurante
11.2023 - 01.2024
Rehabilitation Technician
Teraphysics
10.2020 - 05.2022
Manual Lymphatic Drainage
Florida Profesional Institute
Licenciada Masaje Terapéutico -
Florida Profesional Institute
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