Liliana Castro
San Diego,CA
Summary
Dedicated and driven professional with nearly three years of valuable experience in the customer service industry, consistently demonstrating leadership qualities as a lead within my current employment. Seeking to leverage my extensive background in customer service to transition into a career as an Emergency Medical Technician (EMT) and In the future a Registered Nurse (RN).
Throughout my time in customer service, I have honed essential skills in communication, problem-solving, and remaining calm under pressure, all of which are vital attributes in emergency medical situations. As a lead, I have successfully managed teams and facilitated efficient workflows, highlighting my ability to collaborate effectively and lead by example.
Eager to apply my strong work ethic, interpersonal skills, and commitment to excellence to the dynamic and rewarding field of emergency medical services. With a passion for helping others and a proven track record of leadership, I am prepared to embark on this new challenge and make a positive impact in emergency healthcare.
Overview
2
2
years of professional experience
Work History
Lead Barista
Main Street Coffee LLC
06.2022 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Ramona High School
Ramona, CA06.2024
Skills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Supply Ordering
- Conflict handling
- Active listener
- Adaptive and creative
- Fluent in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Barista
Main Street Coffee LLC
06.2022 - Current
High School Diploma -
Ramona High School
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