Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Cortez

Springdale,AR

Summary

Focused on providing professional service and support to every office visitor. Diligent in scheduling appointments, updating calendars, and managing schedules. Polished in attending to phone calls and ensuring smooth office operations. Known for a positive nature, excellent people skills, and a strong work ethic.

Overview

18
18
years of professional experience

Work History

Receptionist

Yins Clinic
Frisco, TX
11.2022 - 06.2025
  • Managed patient appointments through scheduling software and phone calls, ensuring efficient clinic operations and minimal wait times. Coordinated patient flow, scheduled appointments, and facilitated timely follow-ups, contributing to a smooth and positive patient experience.
  • Greeted and assisted patients upon arrival, providing information about services and addressing inquiries to enhance the patient experience.
  • Monitored and responded to treatment room timers, promptly notifying practitioners to maintain treatment schedules and patient flow.

Residential Cleaning Specialist

Buisness Owner
Dallas, TX
07.2014 - 11.2019
  • Provided high-quality residential cleaning services tailored to individual client needs.
  • Managed all aspects of the business, including scheduling, client communication, and payments.
  • Maintained strong client relationships through reliable, detailed, and trustworthy service.

Sales Representative

A.M.B Custom Jewelry
Dallas, TX
03.2011 - 09.2013
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed customer feedback to improve products and services.
  • Analyzed market trends to identify potential sales opportunities.
  • Answered inquiries from prospective customers regarding the features of products and services offered.

Shift Lead

CVS
Carrollton, TX
11.2007 - 08.2009
  • Enforced store policies regarding returns, exchanges, refunds, and discounts.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Provided guidance and support to other team members as needed.

Education

Associate of Science -

Dallas College
Dallas, TX

Skills

  • Customer Service
  • Adaptability
  • Time Management
  • Problem Solving
  • Teamwork
  • Client communication

Timeline

Receptionist

Yins Clinic
11.2022 - 06.2025

Residential Cleaning Specialist

Buisness Owner
07.2014 - 11.2019

Sales Representative

A.M.B Custom Jewelry
03.2011 - 09.2013

Shift Lead

CVS
11.2007 - 08.2009

Associate of Science -

Dallas College

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