Liliana Dunn
Richmond,VA
Summary
Liliana Dunn is customer-savvy and accustomed to demanding work with little downtime. She is a dedicated team player with demonstrated training and problem-solving abilities. Her excellent interpersonal and time management skills help boost company moral and business. She is a current Music Major in Richmond, VA who strives to be enfolded into the music industry. Combining her classical background in Opera, Liliana is trained in the art of music, while bringing new light to opportunities music can bring for everyone.
Overview
4
4
years of professional experience
Work History
Front of House Employee
8-1/2 RVA
01.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Visitor Experience Specialist
Virginia Museum Of Fine Arts
02.2022 - 01.2023
- Provide information about current exhibitions, collections, and special events.
- Assist visitors with inquiries and provide directions within the museum
- Ensure the museum is accessible to all visitors, including those with disabilities
- Encourage visitors to become museum members or donors.
- Provide information about membership benefits and facilitate the membership sign-up process
- Operate cash registers or point-of-sale (POS) systems accurately
- Input transaction details, including the amount received, and generate receipts
- Occasionally create and distribute flyers, emails and other modes of graphic communication to increase museum visitation
Front of House Team Leader
Great American Restaurants
04.2020 - 05.2022
- Assisted in planning special events and private parties, coordinating logistics to provide memorable experiences for guests.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Collaborated with back of house management to ensure seamless communication between departments.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
Education
Bachelor of Music -
Virginia Commonwealth University
Richmond12.2024
Skills
- Excellent communication
- Phone etiquette
- Attention to detail
- Conflict resolution
- Active listening
- Time management
- Social media savvy
- Sales techniques
- Multitasking capabilities
- Strong work ethic
- Cash handling proficiency
- Creative Problem Solving
Timeline
Front of House Employee
8-1/2 RVA
01.2023 - Current
Visitor Experience Specialist
Virginia Museum Of Fine Arts
02.2022 - 01.2023
Front of House Team Leader
Great American Restaurants
04.2020 - 05.2022
Bachelor of Music -
Virginia Commonwealth University
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