Liliana Escalona Guerra
Houston
Summary
Dynamic professional with a strong educational background and diverse experience, eager to leverage expertise for organizational success. A proven track record of motivation and commitment to excellence drives the pursuit of innovative solutions that align with company objectives. Passionate about continuous growth and skill enhancement, ready to adopt a proactive approach to challenges and opportunities within the workplace.
Overview
29
29
years of professional experience
Work History
Dasher
DoorDash
Houston, TX
01.2026 - Current
- Delivered timely food orders to customers, ensuring high satisfaction levels and repeat business.
- Navigated optimized delivery routes using GPS technology, enhancing efficiency in order fulfillment.
- Maintained accurate records of deliveries, addressing discrepancies promptly for improved service reliability.
- Collaborated with team members to troubleshoot delivery challenges, fostering a supportive work environment.
- Developed strong relationships with local restaurants, improving communication and operational effectiveness in delivery logistics.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Delivered orders to customers to drive full satisfaction.
- Communicated regularly with dispatcher for delivery route details and changes.
Airport Operations Crewmember
JetBlue Airways
Houston, TX
01.2012 - 01.2020
- Provide exceptional customer service.
- Conduct check-in process for customers via computer.
- Announce flight arrivals, departures, and pre-boarding information.
- Help prepare aircraft cabin for customer boarding and departure, including light cleaning of seats, seat-pockets, and floor.
- Performed reservations and sales of airlines tickets.
- Verified at the counter area all documentations, inspected baggage loading, weight, and performed security procedures.
Passenger Service Agent
American Airlines
Carolina, PR
01.1997 - 01.2011
- Greeted customers in counter area and provided them excellent passenger and reservation services.
- Performed sales of airlines tickets and processed payments.
- Prepared all documentation related to check in and check out of passengers.
- Verified at the counter area all documentations, inspected baggage loading, weight, and performed some security procedures.
Education
Bachelor’s - business administration, Mayor in Finance
Interamerican University of PR, Metro Campus
01.1996
Skills
- Commitment for efficient and effective customer service and satisfaction
- Responsible, organized, and efficient performing any assigned task
- Honest, friendly willing to work hard
- Team player and easy to work with
- Fully bilingual; Written & Verbal (Spanish & English)
- Computer Experienced: Microsoft Office (Word, Excel, Power Point)
- Good driving record
- Valid Driver's license
- Excellent communication
- Delivery coordination
- Safe driving
- Schedule management
- Organizational skills
- Active listening
- Multitasking Abilities
Bilingual, Spanish and English Proficient
Proficient in both languages , Spanish and English.
Proficient in writing and speaking.
Languages
Spanish
Full Professional
Timeline
Dasher
DoorDash
01.2026 - Current
Airport Operations Crewmember
JetBlue Airways
01.2012 - 01.2020
Passenger Service Agent
American Airlines
01.1997 - 01.2011
Bachelor’s - business administration, Mayor in Finance
Interamerican University of PR, Metro Campus