Meltravon Simes
Mesa,Az
Summary
To obtain a career position for a great company where I can utilize and maximize my skills customer service, collections, and managerial experience.
Overview
8
8
years of professional experience
Work History
Dasher
DoorDash
Mesa, AZ
02.2023 - 02.2024
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Provided friendly customer service while interacting with customers during deliveries.
Underwriter
Carvana
Tempe, Az
11.2020 - 12.2022
- Specic responsibilities of a Risk Assessor (RA) include monitoring and reviewing funding activity on a daily basis
- Review account documents to help identify negative trends and to assess risk
- The Risk Assessor is to focus on the compliance of business guidelines using desecration and judgment by verifying the accuracy of documents by approving or declining customer documents
- They must possess strong decision quality skills and ability to grasp key points from detailed phone calls and reports
- Quality Assurance will partner with the Risk Assessment (RA) Team to help identify & administer relevant quality-related training, monitor all areas of the business based on scorecards, and demonstrate quality service that will impact customers both internally and externally.
Mortgage Servicer/ Loan Processor/ I.T
Cenlar
Tempe, Az
07.2016 - 11.2020
- Perform duties of Conventional, FHA and VA loan processing, closing and preliminary underwriting
- Assist escrow, title company, design center, and borrowers in the closing of the loan
- Process loan applications from initial set-up through funding, striving to obtain loan approvals within 30 days of application date
- Reconcile accounting records to ensure collection of all fees due.
Underwriter
RMS Reverse Mortgage/ SPOC
- Follow-up on closed loan documentation to ensure compliance with all Secondary Marketing standards
- Communicate with New Home Consultants, borrowers and associates in professional, courteous manner
- Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and eciency
- Learn and maintain knowledge of different loan programs and corresponding computer system codes
- Gather and submit credit report and supporting application (1003) documentation in a timely manner for loan approval
- Maintain status and information within processing software system
- Update codes, status dates and loan information for reporting as needed
- Communicate status in meetings and with other associates as directed by supervisor
- Obtain the sales contracts, escrow instructions, and any documentation regarding upgrades prior to ordering the appraisal through the HVCC department for all purchases
- Remain current with our Broker programs and maintain their forms for submission
- Keep current with investor guideline changes by reading updated bulletins and loan program guidelines as published on the Eagle Home page
- Obtain and follow through on borrower conditions for closing per underwriter/lenders requirements
- Submit a document ready loan to the closing dept at least 48 hours prior to the scheduled closing date /time to accomplish a smooth closing
- Keep communication between borrowers, escrow/title, sales agents, and Home Loan Adviser up-to-date to avoid delays and confusion
- Maintain written status with the borrowers with reference to "needs items" and/or approval conditions to meet the Regulation B notication requirement
- Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines Successful completion of Introduction to Mortgage Banking, Mortgage Loan Origination, Processing the Loan, Conventional Loan Processing, Mortgage Loan Handled homeowner inquiries, complaints, billing questions and payment extension/service requests
- (Payments, escrow analysis, Homeowners Insurance and Property Tax questions)
- Work in a fast paced, high call volume and structured environment
- Making sure to adhere to key performance metrics with a high emphasis on quality and productivity
- Educate clients on products and services with focus on customer satisfaction and retention
- Focusing on one call solve all resolutions
- Interface daily with internal partners in accounting, eld services, new business, operations and consumer affairs divisions.
Collector/OJT Trainer
Bank of America
- Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
- Manage inbound and outbound calling queues via automated calling system.
Senior Associate
Wells Fargo
Mesa, AZ
07.2022 - 01.2023
Education
History
Antelope Valley College
Skills
- Highest level customer satisfaction surveys Ability to work independent or in a team environment Go-to-person for team member problem resolutions Assisting with training new hires and providing them with the material that will make them successful Powerful telephone skills, able to establish immediate trust and confidence with customers and clients Persistent, patient, and sensitive to customer’s needs and apprehensions providing outstanding customer service to customers in mortgage default and sales Effectively overcome objections in a calming and convincing manner in order to provide effective results
- Customer Service
- Excellent Communication
- Problem-Solving
- Good Driving Record
- Vehicle Inspection
- Proper Food Temperatures
- Health Code Compliance
- Late Shift Availability
- Quick Learner
- Phone Orders
- Food Handling
- GPS Mapping
- Relationship Building
- DOT Regulations Compliance
- Two-Wheeler Operation
- Clean Driving Record
- Flexible Schedule
- Payment Collection
- Delivery Confirmations
- Excellent Sense of Direction
- Hardworking and Responsible
Timeline
Dasher
DoorDash
02.2023 - 02.2024
Senior Associate
Wells Fargo
07.2022 - 01.2023
Underwriter
Carvana
11.2020 - 12.2022
Mortgage Servicer/ Loan Processor/ I.T
Cenlar
07.2016 - 11.2020
Underwriter
RMS Reverse Mortgage/ SPOC
Collector/OJT Trainer
Bank of America
History
Antelope Valley College