Liliana Espinoza
Austin,Texas
Summary
Lease-Up Property Manager with extensive new-construction experience, leading communities from early development and pre-leasing through occupancy ramp-up, stabilization, and ownership transitions. Proven ability to drive leasing velocity, revenue growth, resident retention, and high-volume operational performance while partnering closely with construction teams through OAC calls, punch walks, unit inspections, deficiency tracking, and construction-to-leasing coordination.
Experienced in risk management, preventive maintenance planning, curb appeal standards, vendor oversight, unit-turn strategy, and move-in readiness to protect the asset, control expenses, and deliver a polished resident experience. Skilled in creating SOPs, streamlining workflows, and training Leasing Consultants, Assistant Managers, and Property Managers on sales, compliance, systems, resident relations, and operational execution. Known for building accountable teams, identifying operational gaps early, and implementing strategic initiatives that strengthen occupancy, NOI, profitability, and long-term property performance.
Overview
8
8
years of professional experience
Work History
Community Manager
Matador South Congress
Austin, TX
08.2025 - Current
- Lead daily operations for a 285-unit new-construction lease-up community.
- Launched pre-leasing in August 2025 and helped guide the property to stabilization by June 2026.
- Oversee leasing performance, pricing, lead management, move-ins, resident communication, and daily onsite operations.
- Collaborate with ownership, Regional leadership, construction, marketing, and vendors to keep the community move-in ready, drive occupancy and revenue growth, and roll out strategic initiatives that strengthen operations, profitability, and the resident experience.
Community Manager
Water Oak Apartments
Austin, Texas
12.2023 - 07.2025
- Led the community through its full lease-up cycle, ramping operations from initial leasing activity through sustained occupancy growth, resident retention, and ownership sale.
- Directed leasing strategy from lead generation through application approval, lease execution, move-ins, renewals, and retention follow-up to support occupancy and revenue goals.
- Developed outreach, marketing, referral, locator, and local partnership initiatives to generate qualified traffic, increase conversions, and strengthen the property’s market presence.
- Supported the ownership transition by coordinating final file audits, lease and compliance review, organized reporting, resident communication, and operational handoff to ensure a smooth sale process.
- Conducted routine unit walks and property walks to identify readiness gaps, maintenance concerns, curb-appeal opportunities, and compliance issues; partnered with maintenance, vendors, and construction teams to drive timely resolution and protect the resident experience.
Community Manager
Flora Apartments
Austin, TX
01.2021 - 11.2023
- Joined construction calls early in the development process and remained closely involved throughout lease-up, participating in punch walks, unit inspections, property walks, deficiency tracking, and readiness meetings.
- Managed the full lease-up lifecycle of a new-construction community, helping establish the operational foundation from pre-leasing through occupancy ramp-up and ownership transition.
- Created move-in standards and resident-facing processes, including welcome materials, communication templates, amenity guidelines, and service-recovery procedures to create a consistent resident experience.
- Led weekly unit walks, property walks, and make-ready readiness reviews; partnered with maintenance, construction, and vendors to identify deficiencies, prioritize repairs, and prepare homes for move-in.
- Developed local outreach, referral, locator, social media, and resident-event strategies to build traffic, increase brand awareness, and support leasing velocity.
- Coached onsite team members on sales standards, follow-up expectations, Fair Housing compliance, customer service, and lease file quality.
- Supported the ownership sale by completing final file audits, reviewing lease documentation and resident balances, organizing operational records, and ensuring a clean, organized handoff.
Assistant Community Manager
Asher Apartments
Austin, TX
01.2019 - 11.2020
- Supported daily operations for a high-volume multifamily community, including leasing, resident relations, renewals, delinquency, vendor coordination, and resident retention.
- Managed delinquency workflow through ledger review, resident outreach, notices, payment-plan coordination, and timely follow-up to support collections goals.
- Assisted with resident concerns, service recovery, lease compliance, and daily front-office operations while maintaining a positive resident experience.
- Partnered closely with maintenance to coordinate unit turns, make-ready schedules, onsite repairs, vendor access, and readiness inspections to ensure apartments were delivered on time.
Skills
- Lease-Up Operations
- Occupancy Growth & Stabilization
- Team Leadership, Training & Performance Coaching
- Budget, Invoice & Vendor Management
- Marketing, Outreach & Social Media
- Yardi Voyager, RentCafe, EliseAI & CRM Management
- OAC Calls, Punch Walks & Construction Coordination
- Occupancy Growth, Stabilization & Revenue Strategy
- Leasing Sales, Lead Management & High-Conversion Tours
- Preventive Maintenance, Risk Management & Curb Appeal
- SOP Development & Workflow Optimization
Timeline
Community Manager
Matador South Congress
08.2025 - Current
Community Manager
Water Oak Apartments
12.2023 - 07.2025
Community Manager
Flora Apartments
01.2021 - 11.2023
Assistant Community Manager
Asher Apartments
01.2019 - 11.2020