Liliana Fierros
Los Angeles,CA
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pacifica Compounding Pharmacy
Torrance, CA
01.2021 - 04.2022
- Assist patients with any questions they had regarding their prescriptions or any consultation questions they had for the RPH.
- Typing prescriptions, and also running insurances for patient coverage
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Doing prior authorizations.
- Answering incoming calls.
- Inventory checks, checking for expired medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Operated cash registers to accept payments from customers.
- Refilled medications offered insight into over the counter products and verified insurance benefits.
- Prepared compound medications under the supervision of licensed pharmacists.
Pharmacy Clerk
Rancho Park Pharmacy
Los Angeles, CA
10.2018 - 12.2020
- Prepared medication labels with item name and quantity.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
- Ensured compliance with federal and state pharmacy regulations and laws.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Processed medical insurance claims to calculate copayments.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
- Organized and labeled medication containers for easy identification.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Entered patient data into computer system to maintain accurate records.
- Operated cash register handled financial transactions, and balanced cash drawer at the end of shifts.
- Assisted customers with selecting and purchasing medications.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers to determine wants or needs.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
Billing Specialist/Customer Service
West Acupuncture
Long Beach, CA
03.2016 - 10.2018
- Customer services, receptionist, helped patients with any medical questions and billing inquiries for their insurances.
- Used Claim Form 1500 to submit insurance claims.
- ICD-10
- Investigated incorrect billings and processed refunds as necessary.
- Answered customer inquiries regarding billings, payments, account status.
- Developed financial reports detailing accounts receivable aging status.
- Submitted claims to insurance companies.
- Calculated billing charges, prepared, and submitted claims to insurance companies.
- Reviewed legal claims for accuracy and issues.
- Verified insurance coverage and identified third-party payers for billing purposes.
Education
Certificate - Pharmacy Technician
Penn Foster Career School
Scranton, PA03-2022
Skills
- FDA compliance
- Drug safety
- Proper labeling
- Billing support
- Drug utilization review
- Insurance reconciliation
- Interpreting and processing medication orders
- Order verification
- Answering customer questions
- Medication storage procedures
- Pharmaceutical calculations
- Staff development
- Patient confidentiality
- Insurance billing
- Receiving incoming supplies
- Prescription filling
- Medicare and medicaid process
- Pharmacy law compliance
- Labeling prescriptions
- Pharmacy operations
- OTC recommendations
- Supporting pharmacy operations
- Compounding techniques
- Medication dispensing
- Medication labels
- Check processing
- Drawer management
- Customer service
- Customer satisfaction
- Retail merchandising
- Merchandise restocking
- Customer complaint resolution
- Patience and composure
- Guest services
- Inventory management
- Calm demeanor
- Spanish translation
Certification
- Pharmacy Technician License
- Medical Coding Certification
- Pharmacy Technician Certification
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Pharmacy Technician
Pacifica Compounding Pharmacy
01.2021 - 04.2022
Pharmacy Clerk
Rancho Park Pharmacy
10.2018 - 12.2020
Billing Specialist/Customer Service
West Acupuncture
03.2016 - 10.2018
Certificate - Pharmacy Technician
Penn Foster Career School