Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jordan Summers
Princeton,NC
Work Preference
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Costco Wholesale Corp in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance processing, I excel in team collaboration and problem-solving, ensuring compliance with HIPAA regulations while delivering exceptional customer service. Committed to maintaining high standards of pharmacy operations.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Pharmacy Technician
Costco Wholesale Corp
Durham, NC
04.2001 - 04.2025
- Executed accurate and efficient processing of prescriptions in a high-volume retail setting.
- Oversaw inventory management to maintain optimal stock levels of medications and supplies.
- Delivered exceptional customer service by efficiently addressing inquiries and resolving issues.
- Ensured cleanliness and organization of pharmacy workspace in compliance with safety protocols.
- Assisted pharmacists with medication preparation, labeling, and dispensing responsibilities.
- Facilitated collaboration among team members to optimize workflow efficiency.
- Oversaw monitoring of medication expiration dates to ensure timely removal of outdated products.
- Facilitated training sessions for new staff on operational procedures and customer service standards.
- Managed incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Managed stocking, labeling, and inventory of medications to ensure accurate record-keeping.
- Streamlined pharmacy workflow by optimizing medication dispensing, labeling, and packaging processes.
- Executed precise calculations of dosages for filled prescriptions and prepared accurate prescription labels.
- Enforced patient confidentiality by strictly adhering to HIPAA regulations during personal information transactions.
- Resolved customer inquiries in-person and via telephone by facilitating order placements, navigating systems, and locating products.
- Executed counting and labeling of prescriptions, ensuring accuracy in item and quantity.
- Facilitated maintenance of a clean and organized work environment to uphold safety standards.
- Enhanced pharmacy productivity through efficient restocking of supplies, systematic shelf organization, and adherence to cleanliness standards.
- Executed diverse pharmacy operations, ensuring accuracy, efficiency, and high service quality.
- Delivered exceptional customer service, cultivating positive relationships with new and returning patients at pharmacy counter.
- Enhanced patient satisfaction by streamlining prescription processing and overseeing inventory management.
- Managed entry and processing of patient prescriptions within internal system.
- Executed diverse pharmacy operational activities with a strong focus on accuracy, efficiency, and service quality.
- Facilitated consultations with insurance company representatives to streamline claims processing.
- Facilitated training of new team members on standard operating procedures to uphold service quality standards.
- Enhanced pharmacy efficiency by fostering effective communication among staff members.
- Facilitated patient communication to gather prescription details and medical histories.
- Minimized medication errors through meticulous cross-checking of medications with patient profiles prior to dispensing.
- Administered medication counting, measuring, and compounding in accordance with established protocols.
- Ensured compliance with drug storage procedures by maintaining accurate registries and records for controlled substances.
- Facilitated inventory management initiatives by maintaining precise records of received shipments and expired medications.
- Facilitated collection of co-payments and full payments from customers.
- Optimized prescription processing through precise data entry and verification of patient information.
- Streamlined prescription refill processes by promptly addressing requests and insurance authorizations.
- Implemented stringent drug storage protocols to guarantee patient safety.
- Managed restocking of pharmacy shelves with up-to-date merchandise to enhance sales performance.
- Monitored medication orders to proactively identify and address potential issues or discrepancies.
- Managed daily medicine orders to maintain optimal stock levels.
- Enhanced customer loyalty through expert guidance on drug interactions and side effects.
- Enhanced workflow efficiency by actively participating in regular team meetings focused on departmental improvement.
- Facilitated timely insurance claim resolutions by coordinating communication between healthcare providers and insurance companies.
- Executed patient follow-ups to assess medication effectiveness and resolve concerns.
- Streamlined insurance claim processing to enhance patient transaction efficiency.
- Instructed patients on medication usage and safety precautions to promote informed health decisions.
Education
High School Diploma -
Durham Technical Community College
Durham, NCSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Drug inventory control
Drug safety
Labeling accuracy
Pharmaceutical calculations
Stocking shelves
Processing payments
Pharmacy software proficiency
Interpreting and processing medication orders
Pharmacy law compliance
Healthcare regulations
Medication labels
Medicare and medicaid process
Drug inventory management
Prescription interpretation
Verifying orders
Advanced math skills
Manual and automated medication dispensing
Medication storage procedures
Receiving incoming supplies
Regulatory compliance
Order verification
Secure storage of medications
Drug interaction awareness
Updating medication histories
Dosage form preparation
Drug storage procedures
Interpreting orders
FDA drug safety guidelines
Drug utilization review
Staff development
OTC recommendations
Drug monitoring
Patient education and counseling
Record preparation
Operations support
New hire onboarding
Medication therapy management
Drug classification
Resolving customer issues
Billing support
Pharmacy operations
FDA and HIPAA compliance
Proper labeling
Proper labeling procedures
Insurance reconciliation
FDA compliance
Labeling prescriptions
Supporting pharmacy operations
Ordering and stocking medications
Customer service
Data entry
Attention to detail
HIPAA compliance
Prioritization and organization
Prescription filling and labeling
Dispensing medications
Cash register operations
Team coordination
Insurance processing
Inventory tracking
Certified pharmacy technician (cpht)
Creative thinking
Analytical thinking
Inventory management
Relationship building
Patient profile setup
Resolving complaints
Employee training
Payment processing
Medication storage and labeling
Staff leadership
Prescription refill fulfillment
Medical insurance claims processing
Equipment cleaning and maintenance
Certified pharmacy technician
Confidentiality practices
Certification
Pharmacy technician certificate
Timeline
Pharmacy Technician
Costco Wholesale Corp
04.2001 - 04.2025
High School Diploma -
Durham Technical Community College