Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Flores

Redwood Valley,CA

Summary

Proven leader with extensive experience in operations management and staff supervision. Skilled in strategic planning and bilingual communication, I excel in enhancing team productivity and operational efficiency. My approach combines detail-oriented organization with effective leadership, driving significant improvements in program effectiveness and client satisfaction.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Tapestry Family Services
09.2023 - 04.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.


Program Administrator

Mendocino County Youth Project
01.2018 - 07.2023
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Mentored staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
  • Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
  • Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
  • Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
  • Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
  • Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
  • Maintained and updated project related documents.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program evaluation systems to assess program impact.

Front End Supervisor

Tapestry Family Services
07.2014 - 01.2016
  • Maintained a clean and organized front-end area to ensure a pleasant experience for clients.
  • Monitored reception performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to clients concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Created employee schedules to align coverage with forecasted demands.

Education

Associate of Science - Business/Accounting

Mendocino College
Ukiah, CA
12.2024

Skills

  • Operations Management
  • Staff Supervision
  • Bilingual
  • Strategic Planning
  • Effective leader
  • Detail Oriented
  • Organized

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

Tapestry Family Services
09.2023 - 04.2024

Program Administrator

Mendocino County Youth Project
01.2018 - 07.2023

Front End Supervisor

Tapestry Family Services
07.2014 - 01.2016

Associate of Science - Business/Accounting

Mendocino College

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Liliana Flores