Liliana Fonseca Penaloza
Greenville,SC
Summary
Highly motivated, determined, enthusiastic, and bilingual professional with five years of experience in customer service and communication. Looking to fulfill a career that will allow me to grow and help the team achieve its targets. I can be an asset to any organization by using my valuable work ethics and experience.
Overview
11
11
years of professional experience
Work History
Call Agent
Flossy
08.2022 - 07.2024
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Kept records of calls placed and charges incurred.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Supported customers by managing dozens of calls per day efficiently while maintaining professionalism and upbeat tone.
- Followed up with insurance companies to ensure billing information was input correctly thus allowing Flossy to collect money accordingly.
Business Assistant
Dental Care at Mill Creek
11.2020 - 08.2022
- Business administration, insurance aging and verification, scheduling coordinator, treatment planning, problem solving, training new hires, navigating resources, manage account payables and receivables
Waitress
Crave Dessert Bar
05.2018 - 09.2020
- Customer service, bilingual, active listening, patience, able to multitask, strong memory, team player, efficient, positive attitude, POS "toast" experience, catering knowledge, fast pace environment, relay customer orders
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Hostess
La Unica
05.2015 - 05.2018
ForkLift Operator
Aryzta
05.2013 - 05.2015
- Responsible for loading and unloading freight, warehouse organization, inventory management, able to meet strict deadlines, forklift operator certified, able to lift and move heavy packages
Education
Graduate -
Welch Highschool
Welch, OKGraduate -
NEO A&M College
Miami, OK01.2014
Skills
- Dining area maintenance
- Menu Recommendations
- Guest Relations Management
- Safe Food Handling
- Data Gathering
- CRM Software
- Resolving issues
- Calendar Management
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Call Agent
Flossy
08.2022 - 07.2024
Business Assistant
Dental Care at Mill Creek
11.2020 - 08.2022
Waitress
Crave Dessert Bar
05.2018 - 09.2020
Hostess
La Unica
05.2015 - 05.2018
ForkLift Operator
Aryzta
05.2013 - 05.2015
Graduate -
Welch Highschool
Graduate -
NEO A&M College
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