Liliana Fregoso Gonzalez
Napa,CA
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Program Leader
Center for Fathers and Families
Sacramento, CA
08.2022 - Current
- Provided guidance and mentorship to youth students in a classroom setting.
- Supported youth students in developing study skills and strategies for success.
- Assisted with managing the behavior of students in the classroom.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem-solving strategies among students.
Youth Program Leader
Boys and Girls Club
Napa, California
06.2022 - 08.2022
- Monitored youth behavior and provided positive reinforcement.
- Encouraged creative thinking through arts and crafts projects.
- Supported youths' social, emotional, physical, and cognitive development.
- Mentored individual students on an ongoing basis to help them reach their full potential.
Lead Consultant
Fedex Office
Napa, CA
11.2020 - 06.2022
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Assisted customers with placing orders for products and services.
- Handled escalated customer complaints and disputes in a professional manner.
- Created detailed labels for each package prior to shipment utilizing barcode scanners.
Barista/Server Assistant
Vista Collina Resort
Napa, California
07.2019 - 02.2020
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Supervisor
Cream
Napa, CA
09.2018 - 07.2019
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05-2024
Associate of Arts - Sociology
Napa Valley College
Napa, CA05-2023
High School Diploma -
Napa High School
Napa, CA06-2018
Skills
- Positive Reinforcement
- Leadership
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native/ Bilingual
Community Service
- Boys and Girls Club, Napa,CA (Tutor/Fundraisers) October - December 2018
- Phillips Elementary School, Napa,CA (ACES Volunteer) 2018
- Be the One: Resilient Napa Summit (Volunteer) 2019
- Loaves an Fishes, Sacramento,CA (Volunteer) September 2022-December 2022
Certification
- HSI Adult First Aid | CPR AED Adult Child
Accomplishments
- Apart of Puente Program (Napa Valley College)
Timeline
Youth Program Leader
Center for Fathers and Families
08.2022 - Current
Youth Program Leader
Boys and Girls Club
06.2022 - 08.2022
Lead Consultant
Fedex Office
11.2020 - 06.2022
Barista/Server Assistant
Vista Collina Resort
07.2019 - 02.2020
Supervisor
Cream
09.2018 - 07.2019
Bachelor of Arts - Social Work
California State University, Sacramento
Associate of Arts - Sociology
Napa Valley College
High School Diploma -
Napa High School
- HSI Adult First Aid | CPR AED Adult Child
Similar Profiles
Miriam GarciaMiriam Garcia
After-School Program Leader at Center for Fathers and FamiliesAfter-School Program Leader at Center for Fathers and Families
Benjamin JojolaBenjamin Jojola
Team Leader at Center for Fathers and FamiliesTeam Leader at Center for Fathers and Families
Sean McKinneySean McKinney
Western Kentucky Regional Engagement Agent at Commonwealth Center For Fathers And FamiliesWestern Kentucky Regional Engagement Agent at Commonwealth Center For Fathers And Families