Liliana Guerrero
Los Angeles
Summary
- Over 3 years of law office experience
- Proficient in LACRM, Clio grow/manage, Docusign, and LawPay
- Excellent communication skills
- High organized
- Proficiency in billing department
Overview
6
6
years of professional experience
Work History
Payments/Retainer Specialist
Manshoory Law Group
Los Angeles
07.2023 - Current
- Process client payments on law pay, cash in office, or via Zelle
- Call/text clients to collect monthly payments
- Prepare retainer agreements for clients either in person or via Docusign
- Open client files/archives on Clio manage/grow
- Help out intake department with incoming calls, briefly screen potential clients
Intake Specialist
Justice Law Corporation
Pasadena
08.2022 - 02.2023
- Gather demographic information on potential clients
- Answer incoming phone calls from clients, class members, and co-counsel
- Make outbound calls to clients/class members
- Draft records requests and send them to co-counsel
- Create authorization forms and send them to clients
- Refer clients/class members for workers comp and wrong termination cases to other attorneys
Shift Manager
Wingstop Restaurant
Los Angeles
04.2019 - 02.2022
- Processed payments for customers quickly and accurately to exceed productivity standards
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Helped customers find specific products, answered questions and offered product advice
- Made sure all registers were counted accurately and all money placed in the safe at the end of the night
Education
A.A - Criminal Justice
East Los Angeles College
Monterey Park, CA06-2026
High School -
Pasadena High School
Pasadena, CA06.2020
Skills
- Client intake
- Claims processing
- Eligibility review
- Records management
- Work task prioritization
- Customer service
- Billing
- Clio manage/grow
- LawPay
- Docusign
- Law firm experience
Languages
Spanish, Bilingual
Timeline
Payments/Retainer Specialist
Manshoory Law Group
07.2023 - Current
Intake Specialist
Justice Law Corporation
08.2022 - 02.2023
Shift Manager
Wingstop Restaurant
04.2019 - 02.2022
A.A - Criminal Justice
East Los Angeles College
High School -
Pasadena High School