Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Guerrero

Los Angeles

Summary

  • Over 3 years of law office experience
  • Proficient in LACRM, Clio grow/manage, Docusign, and LawPay
  • Excellent communication skills
  • High organized
  • Proficiency in billing department

Overview

6
6
years of professional experience

Work History

Payments/Retainer Specialist

Manshoory Law Group
Los Angeles
07.2023 - Current
  • Process client payments on law pay, cash in office, or via Zelle
  • Call/text clients to collect monthly payments
  • Prepare retainer agreements for clients either in person or via Docusign
  • Open client files/archives on Clio manage/grow
  • Help out intake department with incoming calls, briefly screen potential clients

Intake Specialist

Justice Law Corporation
Pasadena
08.2022 - 02.2023
  • Gather demographic information on potential clients
  • Answer incoming phone calls from clients, class members, and co-counsel
  • Make outbound calls to clients/class members
  • Draft records requests and send them to co-counsel
  • Create authorization forms and send them to clients
  • Refer clients/class members for workers comp and wrong termination cases to other attorneys

Shift Manager

Wingstop Restaurant
Los Angeles
04.2019 - 02.2022
  • Processed payments for customers quickly and accurately to exceed productivity standards
  • Inventoried stock and placed new orders to maintain supplies for expected demand
  • Helped customers find specific products, answered questions and offered product advice
  • Made sure all registers were counted accurately and all money placed in the safe at the end of the night

Education

A.A - Criminal Justice

East Los Angeles College
Monterey Park, CA
06-2026

High School -

Pasadena High School
Pasadena, CA
06.2020

Skills

  • Client intake
  • Claims processing
  • Eligibility review
  • Records management
  • Work task prioritization
  • Customer service
  • Billing
  • Clio manage/grow
  • LawPay
  • Docusign
  • Law firm experience

Languages

Spanish, Bilingual

Timeline

Payments/Retainer Specialist

Manshoory Law Group
07.2023 - Current

Intake Specialist

Justice Law Corporation
08.2022 - 02.2023

Shift Manager

Wingstop Restaurant
04.2019 - 02.2022

A.A - Criminal Justice

East Los Angeles College

High School -

Pasadena High School
Liliana Guerrero