Liliana Hernandez
Dumas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Owner
Chamoyaso by Liliana, LLC.
10.2020 - Current
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Negotiated with vendors to secure tools and services, enhancing productivity and product quality.
- Developed and implemented product marketing plans to reach target customers.
Paraprofessional
Sunray Collegiate ISD
07.2020 - 01.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
Patient Registar
Moore County Hospital District
11.2018 - 06.2020
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their registration.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
Office Secretary
Grace Heating and Air
11.2014 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
Education
Certification - Medical Assistant
Milan Institute
Amarillo, TX04-2013
High School Diploma -
Perryton High School
Perryton, TX05-2012
Skills
- Data-driven decision-making
- Small business operations
- Marketing
- Patient confidentiality
- Data entry proficiency
- Strong interpersonal skills
- Bilingual fluency in Spanish/English
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Product Owner
Chamoyaso by Liliana, LLC.
10.2020 - Current
Paraprofessional
Sunray Collegiate ISD
07.2020 - 01.2021
Patient Registar
Moore County Hospital District
11.2018 - 06.2020
Office Secretary
Grace Heating and Air
11.2014 - 07.2016
Certification - Medical Assistant
Milan Institute
High School Diploma -
Perryton High School
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