Liliana J. Montano
Buckeye,USA
Summary
Dedicated and positive individual committed to achieving short and long-term goals. Seeking a role to enhance skills in customer service and administrative tasks, while continuing professional development. Eager to leverage current skills to contribute value and foster a lasting career within the organization.
Overview
6
6
years of professional experience
Work History
Server
Silverlake Ramen
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
SALES ASSOCIATE, (Seasonal)
BoxLunch
12.2024 - 01.2025
- Greet and assist customers as they enter the store, providing friendly and knowledgeable service.
- Understand and promote products, highlighting features and benefits to encourage purchases.
- Maintain and organize product displays and shelves, ensuring items are correctly stocked and presented.
- Process transactions accurately at the point of sale, handling cash, credit, and debit card payments. Stay informed about current sales promotions and store policies to effectively communicate with customers.
- Assist in inventory management, including receiving, labeling, and restocking merchandise; ensure the store is clean, tidy and safe for both customers and staff.
- Collaborate with team members to achieve sales targets and store objectives.
X-RAY TECH ASSISTANT
Phoenix Children’s
11.2020 - 11.2023
- Provided excellent customer service and patient care, along with clear communication, and administrative support.
- Greeting warmly, addressing patient’s formally and bringing them back to waiting room/ED room.
- Practicing safety awareness; Making sure all exam rooms were cleaned after each patient and restocked.
- Opening and Closing exams at the beginning and end of visits.
- Answer phones and direct them to the proper person/department.
- Assist with holding down patients when needed for X-ray Scan, complete X-ray Tech's paperwork and other miscellaneous duties.
FRONT COUNTER CASHIER
Barros Pizza
07.2020 - 10.2021
- Provided excellent customer service and obtained customer orders over the phone and in person.
- Assisted customers by providing information and resolving complaints.
- Delivered food to the customer’s table.
- Cleaned tables, swept floors, washed dishes and fold pizza/wing boxes.
- Retrieve customers take out/delivery orders from the kitchen.
- Stocked and replenished merchandise according to store merchandising layouts. Kept checkout area clean and tidy by organizing shelves and wiping down counters.
DRIVE-THRU CASHIER
Taco Bell
02.2020 - 07.2021
- Served customers promptly to keep drive-thru lanes moving quickly Provided quick service to promote smooth customer flow.
- Tallied money in cash drawer at beginning and end of each work shift Restocked supplies and prepared food orders.
- Generated receipts and accurate change for customers. Assisted customers by promptly resolving complaints.
- Answered product questions and provided recommendations to customers Collaborated with team members to pack bags and check ordered items for accuracy Operated cash registers to process transactions for customers.
- Greeted customers to provide quality customer experience.
- Processed payments return, and exchanges.
Hostess
Vito’s Pizza and Italian Ristorante
10.2019 - 02.2020
- Primary liaison for customers, greet, escort them to their tables and communicate special of the day.
- Ensure guests have a positive experience by greeting them, helping with reservations, online, over the phone and in person and providing excellent customer service.
- Ensure cleanliness and hygiene in the front of house, along with helping with opening and closing of the restaurant.
- Manage the flow of guests into the dining room and help with special request from guests.
- Assist wait staff by setting and clearing tables, replenishing water, and serving beverages.
- Assist manager with weekly employee schedules.
Education
General Studies
Gateway Community College
Phoenix, AZ01.2023
General Studies
Phoenix College
Phoenix, AZ01.2021
High School Diploma - undefined
ASU Preparatory Academy
Phoenix, AZ01.2019
Skills
- Customer Service
- Task Management
- Interpersonal
- Communication
- Teamwork
- Effective written communication
- Collaborative team member
- Positive Learning Energy
- Attention to Detail
- MS Office Suite
- Multi-tasking
- Engaged listener
- Efficient task management
- Bilingual, Fluent in both English and Spanish
Timeline
Server
Silverlake Ramen
04.2025 - Current
SALES ASSOCIATE, (Seasonal)
BoxLunch
12.2024 - 01.2025
X-RAY TECH ASSISTANT
Phoenix Children’s
11.2020 - 11.2023
FRONT COUNTER CASHIER
Barros Pizza
07.2020 - 10.2021
DRIVE-THRU CASHIER
Taco Bell
02.2020 - 07.2021
Hostess
Vito’s Pizza and Italian Ristorante
10.2019 - 02.2020
General Studies
Phoenix College
High School Diploma - undefined
ASU Preparatory Academy
General Studies
Gateway Community College
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