Liliana Lares
Rancho Santa Margarita,CA
Summary
Dedicated Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through strong interpersonal skills and an unwavering commitment to community service. Focused on maintaining efficient workflows, adapting to diverse environments, and upholding regulatory standards.
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
14
14
years of professional experience
Work History
Medical Assistant
South Coast Medical Group
Aliso Viejo, California
09.2022 - 04.2025
- Facilitated processing of prior authorizations to ensure timely patient care
- Assisted with back office tasks to support patient care delivery
- Answer phone calls from patients and deliver exceptional patient care and positive outcomes for patients
- Faxes
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained accurate medical records and updated electronic health information systems.
- Educated patients on treatment plans and provided pre-visit instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Back Office Medical Assistant
Hoag Medical Group- Hoag Compass
Tustin, California
08.2019 - 08.2022
- Assist Physicians with daily patients in office, calls and tasks
- Coordinated patient care activities in a busy medical office.
- Assisted team with patient flow, ensuring prompt care delivery and enhancing patient quality through effective coordination of services
- Escorts patients to exam room, walk out to lobby and walk up to patient to call back to exam room. Will check patient in exam room and schedule follow up appointments. Answer all of patients' questions and hand them after visit summary. Will highlight important changes or comments from physician.
- Ensures patient care is delivered and maintained in accordance with mission, vision and value of the organization
- Executed tasks efficiently, managed workload priorities.
- Maintained professional relationships with team members, patients, and families to foster a supportive care environment
- Provided essential support to team members by adapting to various roles as needed.
Own It Ambassador, Medical Assistant, Certified Phlebotomy Technician
MISSION HERRITAGE MEDICAL GROUP
Laguna Niguel, CA
01.2016 - 01.2019
- Explained procedures to patients, obtained consent, and clarified care instructions promptly
- Showed expertise in various venipuncture methods to enhance patient care.
- Handled lab specimens following established protocols.
- Maintains aseptic techniques when collecting specimens
- Dispose used needles and supplies promptly after completion of procedure
- Labels specimens immediately after completion of venipuncture, verify with patient identification on specimens collected
- Processed specimens and prepared them for testing and shipping, adhering to all relevant guidelines
- Implement practice quality assurance and control, ensuring compliance with HIPAA, CLIA and OSHA regulations
Back Office Medical Assistant
SOUTH COAST MEDICAL GROUP
Aliso Viejo, CA
01.2013 - 01.2016
- Demonstrated proficiency in collecting and documenting patient-specific data to support accurate diagnoses
- Venipuncture procedures, administering injections, vaccines
- Ensure patient flow in a timely manner
- Collaborated with team members, physicians, and management to improve patient care.
- Assist in splinting patients in fiberglass and casting fractures
- Collaborated with team members, physicians, and management to enhance communication and workflow.
- Obtained drug screen certification for DOT and non-DOT urine and hair tests.
Back Office Medical Assistant
CHERYL L. KELLOGG, MD INTERNAL MEDICINCE
Laguna Niguel, CA
01.2012 - 01.2015
- Provided patient care to individuals with chronic health conditions, addressing their specific needs
- Managed patient flow through effective scheduling and coordination of appointments
- Promptly submit referrals to insurance plans, contact patient with results, call pharmacy and confirm or call in prescription refills
- Submitted referrals to insurance plans and communicated results to patients while coordinating prescription refills with pharmacies
Back Office Medical Assistant
EL TORO MEDICAL CLINIC, COSTA MESA MEDICAL CLINIC
Lake Forest, CA
01.2011 - 01.2012
- Ensure proficiency in front office and back office patient care
- Organized patient charts efficiently in office
- Managed patient flow in front office and back office
- Assisted in managing patient flow in front office and back office to enhance patient experience
Education
Medical Assistant -
Newbridge College
Santa Ana, CAHigh school or equivalent -
Valley High School
Santa Ana, CASkills
- Operating medical equipment
- Epic
- Bilingual in Spanish
- Adaptability
- Organized
- Effective communication
- Experienced
- Patient scheduling
- Vital sign assessment
- Phlebotomy techniques
- Patient care coordination
- Medical office procedures
- Healthcare compliance
- Insurance verification
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Patient education
- Compassionate caregiver
- Ear irrigation
- Professional bedside manner
- Clinical applications
- Wound care and irrigation
- IDX appointment scheduling
- Patient assessments and care
- Adaptable
- Laboratory maintenance
- Clinical and administrative support
- Venipuncture and phlebotomy
- EKG set up and monitoring
- Quick problem solver
- Prioritizing stat orders
- Data entry
Timeline
Medical Assistant
South Coast Medical Group
09.2022 - 04.2025
Back Office Medical Assistant
Hoag Medical Group- Hoag Compass
08.2019 - 08.2022
Own It Ambassador, Medical Assistant, Certified Phlebotomy Technician
MISSION HERRITAGE MEDICAL GROUP
01.2016 - 01.2019
Back Office Medical Assistant
SOUTH COAST MEDICAL GROUP
01.2013 - 01.2016
Back Office Medical Assistant
CHERYL L. KELLOGG, MD INTERNAL MEDICINCE
01.2012 - 01.2015
Back Office Medical Assistant
EL TORO MEDICAL CLINIC, COSTA MESA MEDICAL CLINIC
01.2011 - 01.2012
Medical Assistant -
Newbridge College
High school or equivalent -
Valley High School