Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Liliana Lopez

Queens,NY

Summary

Proven Air-Ocean Import Freight Forward, adept in client enhanced customer satisfaction by streamlining policy renewals and negotiating improved rates. Demonstrated professionalism through continuous development, achieving regional sales goals, and fostering client loyalty. Expert in leveraging customer service and insurance knowledge to exceed targets. Communicative Import Coordinator with background tracking shipments, pursuing quotes from prospective shippers and completing import documentation. Bilingual employee with over 20 years of experience in team-driven environments. Known for reporting nonconformance and coordinating cargo availability. Organized individual with extensive decision making and task prioritization talents. A confident Import Coordinator ensuring that all government agency regulations are followed. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Air Import position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Insurance Agent

L & C Express Corp
10.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
  • Implemented client feedback system to gather insights and improve service delivery continuously.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Met with customers to provide information about available products and policies.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Monitored customer feedback and identified areas of improvement.

Air Import Coordinator

VIP International INC.
03.2002 - 09.2023
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
  • Developed tracking reports, which alleviated customer calls and boosted time savings.
  • Obtained quotes from several shipping companies and selected new organization, resulting in cost savings.
  • Negotiated competitive rates with freight forwarders, ultimately reducing overall transportation costs.
  • Reduced shipping delays through proactive coordination with vendors and carriers.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Developed comprehensive reports on the performance of import activities, enabling data-driven decision-making for management teams.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.

FOOD SPECIALIST E4

USA ARMY NATIONAL GUARD
10.2010 - 09.2016
  • Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
  • Promoted sustainability practices within the workplace by incorporating locally sourced ingredients into daily specials whenever possible.
  • Improved customer satisfaction by efficiently addressing and resolving food-related inquiries and complaints.
  • Elevated dining experience by providing exceptional customer service and attentiveness to special dietary needs or requests.
  • Participated in ongoing industry training workshops and conferences, staying updated on the latest trends and best practices to continually improve personal performance.
  • Utilized equipment such as convection ovens, mixers, grills, steam kettles and fryers to prepare meals for patrons.
  • Enhanced kitchen operations by implementing effective inventory management strategies and reducing food waste.
  • Assisted management with budget planning by accurately forecasting ingredient costs based on projected sales volumes and market fluctuations.
  • Streamlined food preparation processes for increased efficiency and consistently high-quality output.
  • Collaborated with team members to ensure a sanitary and safe working environment, adhering to health regulations and guidelines.
  • Spearheaded catering services for special events, effectively meeting client expectations through detailed planning and execution of customized menus.
  • Trained new employees in essential food handling techniques, safety protocols, and company procedures, ensuring consistent performance standards.
  • Monitored food inventory and supplies to prevent waste.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Education

Associate of Arts - Bilingual Education

La Guardia Community College
Long Island City, NY
05.1999

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Client Relations
  • Auto insurance
  • Data Entry
  • Insurance Policy Sales
  • Property and Casualty Insurance
  • Customer follow-up
  • Client needs analysis
  • Property insurance

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurance Agent

L & C Express Corp
10.2023 - Current

FOOD SPECIALIST E4

USA ARMY NATIONAL GUARD
10.2010 - 09.2016

Air Import Coordinator

VIP International INC.
03.2002 - 09.2023

Associate of Arts - Bilingual Education

La Guardia Community College
Liliana Lopez