Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Lugo

Yakima,WA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Barista/Customer Service Cashier

Cocomaya's
07.2024 - 08.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

General Packer

Zirkle Fruit
06.2024 - 08.2024
  • Reduced waste by consistently checking for accurate packing materials and quantities.
  • Exceeded performance targets consistently by staying focused on tasks and goals throughout shifts.
  • Improved packaging efficiency by implementing proper techniques and following guidelines.
  • Picked and packed order items.
  • Proved successful working within tight deadlines and a fast-paced environment.

Crew Team Member

McDonald's
11.2022 - 03.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

A.C Davis High School
212 S 6th Ave, Yakima, WA 98902
06.2024

Skills

    Team Player

    Cash Handling

    Opening and closing duties

    Multitasking

    Food Serving and Preparation

    Cash Register Operations

    Stocking Supplies and Retail Products

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista/Customer Service Cashier

Cocomaya's
07.2024 - 08.2024

General Packer

Zirkle Fruit
06.2024 - 08.2024

Crew Team Member

McDonald's
11.2022 - 03.2023

High School Diploma -

A.C Davis High School

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Liliana Lugo