Liliana Martinez
Long Beach
Summary
Proven Office Administrator and Medical Assistant with a track record of enhancing efficiency at Robert Johnston Corporation and Jacqueline B. Aguiluz's clinic. Excelled in database entry and customer engagement, boosting productivity by prioritizing tasks. Known for fostering strong relationships and meticulous attention to detail, significantly reducing administrative errors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Robert Johnston Corporation
01.2009 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Medical Assistant
Jacqueline B. Aguiluz
01.2014 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Bachelor In Medical Laboratory Science - Clinical Laboratory Science
Cal State Dominguez Hills
Carson, CAAssociate Of Arts And Sciences - Medical Assistant
Cerritos College
Norwalk, CASkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Bookkeeping
- Telephone reception
- Scheduling appointments
- File maintenance
- Payroll
- Billing and coding
- Payroll and accounts payable and receivable
- Computer skills
- Customer service
- Hiring and training
Certification
Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Jacqueline B. Aguiluz
01.2014 - 06.2014
Office Administrator
Robert Johnston Corporation
01.2009 - 11.2024
Bachelor In Medical Laboratory Science - Clinical Laboratory Science
Cal State Dominguez Hills
Associate Of Arts And Sciences - Medical Assistant
Cerritos College
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