Liliana Martinez
Johnston,RI
Summary
Dedicated and compassionate individual with experience in customer service, early childhood education, and community service. Seeking a position where I can apply my skills in communication, leadership, and care to positively impact others and grow professionally.
Overview
5
5
years of professional experience
Work History
Lead Daycare Teacher
Little Learners Academy
Johnston, RI
01.2023 - 01.2024
- Led classroom activities and supervised young children in a nurturing environment.
- Designed and implemented daily lesson plans to support development.
- Communicated regularly with parents regarding child progress and needs.
- Ensured a safe, clean, and engaging classroom space.
- Developed strong communication and problem solving skills, useful for managing concerns from both parents and children in a childcare setting.
- Demonstrated patience and empathy in resolving customer complaints .
- Managed multiple task simultaneously while remaining calm and attentive.
Customer Service Associate
Walgreens Pharmacy
Johnston, RI
01.2019 - 01.2023
- Provided excellent customer service in a fast-paced retail pharmacy environment.
- Handled transactions, returns, and inquiries efficiently and professionally.
- Maintained store cleanliness and organized product displays.
- Collaborated with pharmacy staff to ensure customer satisfaction and safety.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Johnston Senior High School
06-2023
Skills
- Strong communication and interpersonal skills
- Dependable and organized
- Experience working with children and families
- Retail and customer service expertise
- Problem-solving
- Multitasking and organization
- Active listener
- Verbal communication
- Bilingual in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Lead Daycare Teacher
Little Learners Academy
01.2023 - 01.2024
Customer Service Associate
Walgreens Pharmacy
01.2019 - 01.2023
High School Diploma -
Johnston Senior High School