Liliana Martinez
Santa Rosa ,CA
Summary
Detail-oriented Certified Clinical Medical Assistant skilled in vital sign assessment, electronic health records, and patient scheduling. Committed to ensuring HIPAA compliance and delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Certified Clinical Medical Assistant
Richard J Andolsen MD
Healdsburg, CA
08.2014 - Current
- Executed routine clinical tasks, including taking vital signs for patient assessments.
- Coordinated patient appointments and follow-up visits to enhance continuity of care and support treatment plans.
- Managed patient records in electronic health record systems, facilitating timely access to patient information.
- Maintained cleanliness and organization in medical examination rooms to promote safety and efficiency.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered.
- Documented lab results in Electronic Medical Record system, ensuring accuracy for clinical decision-making.
Dental Front Office Receptionist
Alliance Medical Center
Healdsburg, California
11.2012 - 08.2023
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Scheduled appointments and optimized office calendar for efficiency.
- Greeted patients and confirmed appointments in a welcoming manner.
- Answered phone calls and addressed patient inquiries promptly.
- Educated patients on treatment plans and office policies clearly.
- Processed credit card transactions for payment of services rendered.
- Performed clerical duties such as photocopying, faxing, scanning, and mailing documents.
Certified Enrollment Counselor
Alliance Medical Center
Healdsburg, ca
08.2013 - 05.2014
- Facilitated enrollment for individuals and families in state-funded programs, including Healthy Families, Sonoma County Healthy Kids Partnership, Kaiser Child Health Plan, access for Infants and Mothers, Medi-Cal, CMSP, CalFresh, and Covered California.
- Supported patients throughout enrollment processes by gathering and organizing necessary documentation to ensure timely access to services.
- Educated patients on program eligibility and requirements for various services.
- Conducted community outreach activities to increase awareness and access to health services.
Medical Receptionist
Richard J Andolsen MD
Healdsburg, California
05.2001 - 11.2012
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, addressing inquiries from patients and medical offices to enhance communication.
- Managed office phone lines, ensured timely responses to voicemails, and directed messages to appropriate team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Coordinated patient referrals to specialists, facilitating access to timely care and improving patient outcomes.
Education
NHA - CCMA
Adult Petaluma School
Santa Rosa, CA06-2018
High School Diploma -
Healdsburg High
1024 Prince Ave06-1999
Skills
- Vital sign assessment
- Electronic health records
- EHR management
- Lab result documentation
- Medical terminology
- Billing procedures
- Insurance Verification
- Insurance validation
- Referral Processing
- HIPAA compliance
- Patient scheduling
- EKG monitoring
- Electrocardiography (EKG)
- Immunization administration
- Bilingual Spanish/English
Timeline
Certified Clinical Medical Assistant
Richard J Andolsen MD
08.2014 - Current
Certified Enrollment Counselor
Alliance Medical Center
08.2013 - 05.2014
Dental Front Office Receptionist
Alliance Medical Center
11.2012 - 08.2023
Medical Receptionist
Richard J Andolsen MD
05.2001 - 11.2012
NHA - CCMA
Adult Petaluma School
High School Diploma -
Healdsburg High