Liliana Mendoza
Edinburg,TX
Summary
Dynamic Store Leader with proven expertise at 7-Eleven in driving operational excellence and enhancing customer service. Skilled in staff training and loss prevention, I consistently achieved sales targets while fostering a culture of accountability. My strategic approach to inventory management and team development resulted in increased productivity and a welcoming store environment.
Overview
22
22
years of professional experience
Work History
Store Leader
7-eleven
12.2003 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Developed staff training programs to enhance customer service skills and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Directed team performance evaluations, fostering a culture of accountability and continuous improvement.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Mentored junior staff members, promoting professional growth and skill development within the team.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Prioritized helping customers over completing other routine tasks in store.
Education
GED -
PSJA South
San Juan, TXAssociate of Arts - Business Administration
South Texas College
McAllen, TXSkills
- Store operations management
- Staff training development
- Scheduling and task delegation
- Compliance with policies
- Cleanliness and organization standards
- Customer prioritization skills
- Loss prevention strategies
- Customer service
- Problem-solving
- Multitasking and organization
- Team management
Timeline
Store Leader
7-eleven
12.2003 - Current
GED -
PSJA South
Associate of Arts - Business Administration
South Texas College