Liliana Montenegro
Silver Spring,MD
Summary
Experienced Customer Service Professional with over 5 years in hospitality and retail. Skilled in relationship building and enhancing customer experiences in fast-paced settings. Recognized for strong organizational and communication abilities, delivering dependable service that fosters customer loyalty.
Overview
5
5
years of professional experience
Work History
Hostess/Server
1310 Kitchen and Bar
Georgetown, DC
02.2024 - Current
- Welcomed guests upon arrival, providing friendly, professional service that established a positive first impression.
- Answered phone calls, assisted with reservations, and responded to guest inquiries to ensure seamless guest experiences.
- Delivered attentive, courteous, and efficient service to diverse clientele, fostering a consistently positive and welcoming atmosphere.
- Demonstrated extensive knowledge of seasonal menus, wine pairings, and daily specials to enhance guest satisfaction and increase sales.
SERVER
True Food Kitchen
Bethesda
10.2023 - 02.2024
- Delivered exceptional customer service in high-pressure situations, ensuring guest satisfaction.
- Communicated effectively with kitchen staff and management to enhance overall dining experience.
- Trained new serving staff on company standards to ensure quality service.
- Ensured cleanliness and organization of dining area during peak hours.
Assistant Manager
Zumiez
Kensington
12.2022 - 10.2023
- Operated POS system for credit, debit, and cash transactions, ensuring accurate processing of exchanges and refunds.
- Assisted with inventory management by receiving and stocking merchandise, maintaining organized product displays.
- Assisted in daily management of store operations and staff scheduling.
- Monitored sales performance to identify areas for improvement and support initiatives.
Sales Associate
Zumiez
Kensington
10.2021 - 12.2022
- Built rapport with customers by providing excellent customer service and problem solving support.
- Recognized as employee of the region for outstanding performance.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selections and provided detailed product knowledge.
Education
Highschool Diploma -
Albert Einstein Highschool
KensingtonSkills
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Attention to detail
- Customer service
- Reliability
Timeline
Hostess/Server
1310 Kitchen and Bar
02.2024 - Current
SERVER
True Food Kitchen
10.2023 - 02.2024
Assistant Manager
Zumiez
12.2022 - 10.2023
Sales Associate
Zumiez
10.2021 - 12.2022
Highschool Diploma -
Albert Einstein Highschool