Summary
Overview
Work History
Education
Skills
Timeline
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LILIANA MORENO-Castellon

Robesonia,PA

Summary

Healthcare professional with a Bachelor’s degree in Biobehavioral Health and extensive experience in care coordination and patient services. Demonstrated expertise in navigating complex insurance systems and supporting care management programs. Achievements include improving health outcomes through effective communication and cultural competence.

Overview

6
6
years of professional experience

Work History

Behavioral Health Care Coordinator

Geisinger
Danville, Pennsylvania
09.2022 - Current
  • Coordinate healthcare services for members, facilitating communication between patients, providers, and insurance plans, to ensure comprehensive care.
  • Navigate member benefits and coverage to improve health outcomes and overall satisfaction.
  • Identify care gaps and support care management programs by scheduling appointments and facilitating referrals.

Pharmacy Service Representative

Geisinger
Danville, Pennsylvania
09.2021 - 09.2022
  • Supported members and providers by resolving complex pharmacy benefit questions, and ensuring access to medications.
  • Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
  • Maintained accurate and up-to-date records of authorization requests and outcomes in electronic health record systems.

Patient Service Representative

CVS
Harrisburg, Pennsylvania
10.2020 - 09.2021
  • Managed medication orders and insurance coordination, ensuring timely delivery and high-quality customer service.
  • Communicated prescription status, and resolved barriers to medication access for patients.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Medical Office Associate

Penn State Health
Reading, Pennsylvania
08.2019 - 09.2020
  • Managed front-desk operations, including patient record management, and appointment scheduling.
  • Ensured a safe healthcare environment by screening patients and visitors for health risks and exposure.
  • Maintained organized medical records and ensured compliance with privacy regulations.

Education

Bachelor of Science - Biobehavioral Health

Pennsylvania State University
University Park, PA

Skills

  • Clinical and advocacy: care coordination, mental health knowledge, crisis management, and assessment skills
  • Operational: computer proficiency, organizational leadership, and resource management
  • Interpersonal: cultural competence, compassion, empathy, and bilingual communication
  • Languages: fluent in Spanish and Italian

Timeline

Behavioral Health Care Coordinator

Geisinger
09.2022 - Current

Pharmacy Service Representative

Geisinger
09.2021 - 09.2022

Patient Service Representative

CVS
10.2020 - 09.2021

Medical Office Associate

Penn State Health
08.2019 - 09.2020

Bachelor of Science - Biobehavioral Health

Pennsylvania State University
LILIANA MORENO-Castellon