Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Liliana Navarro

Fort Worth,TX

Summary

Dynamic manager with a proven track record at A-LA Auto Insurance, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in time management and relationship building, driving team performance and achieving departmental goals while fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Manager

A-LA Auto Insurance
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Customer Service Representative

Home Depot
01.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Accounting Assistant

Custome Delis
01.2023 - 12.2023
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Manager

La Familia Insurance LLC
04.2020 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Polytechnic High School
Fort Worth, TX
06.1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Goal setting
  • Relationship building
  • Documentation and reporting
  • Shift scheduling
  • Sales management

Languages

English Spanish
Elementary

Timeline

Manager

A-LA Auto Insurance
11.2024 - Current

Customer Service Representative

Home Depot
01.2024 - 10.2024

Accounting Assistant

Custome Delis
01.2023 - 12.2023

Manager

La Familia Insurance LLC
04.2020 - 01.2023

Polytechnic High School

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Liliana Navarro