Liliana Nevarez
UEI College
Stockton ,CA
6
years of professional experience
Administrative Assistant/Career Service Specialist with 6+ years of administrative experience supporting high-volume service operations. Proficient in Google Workspace, Microsoft Office, CRM systems, billing, data entry, appointment scheduling, and document management; manages calls, appointments, and payments while maintaining accurate records. Strong communicator and organizer who streamlines office workflows, supports management with administrative tasks, and seeks to expand responsibilities to improve customer experience and operational efficiency.
Work History
Career Service Specialist
5 Months- Drove successful job placement outcomes by building strategic partnerships with employers across trades and healthcare sectors, consistently aligning talent pipelines with industry demand.
- Delivered high-level career coaching that equipped students with competitive resumes, interview skills, and job search strategies, resulting in strong employment and retention rates.
- Managed and expanded externship and placement programs, connecting students with clinical sites while ensuring compliance and quality experiences.
- Leveraged labor market data and employer insights to advise candidates on high-growth career pathways, increasing placement speed and long-term career progression.
- Collaborated cross-functionally with instructors and leadership to improve completion, placement metrics, and overall program performance
Tech Support Specialist
3 Months- Provided phone, email, and chat technical support, resolving login, data entry, and access issues with professional, patient communication.
- Documented cases accurately in CRM/ticketing systems, ensuring clear records and timely follow-ups for ongoing issues.
- Escalated complex technical problems to appropriate teams while communicating regular status updates to stakeholders.
- Managed multiple concurrent inquiries while meeting productivity and quality standards under service-level expectations.
- Maintained strict confidentiality of sensitive personal and financial information in all customer interactions.
Admin Assistant / Receptionist
5 Years 9 Months- Coordinated office operations to enhance workflow efficiency and ensure timely completion of tasks.
- Managed high-volume inbound calls as primary front-desk contact, ensuring professional customer interactions and timely routing.
- Coordinated service appointments and daily technician schedules to optimize routes, workloads, and appointment timing.
- Dispatched technicians and maintained real-time communication to ensure prompt service delivery and consistent updates.
Processed payments and invoices while resolving billing inquiries with accuracy and attention to detail. - Communicated service details, estimates, confirmations, and follow-up information to customers and internal staff.
- Maintained and updated customer records, work orders, and scheduling data within office and CRM systems.
- Supported office operations by managing supplies, inventory, and maintaining a professional front off ice environment.
- Assisted management with administrative tasks including data entry, documentation, reporting, and process coordination.
Skills
Clerical Experience
Microsoft Word
Microsoft Office
CRM Systems
Data Entry
Record Keeping
Document Managment
Customer Inquiry Handling
Phone Communication
Sales
Administrative Experience
Confidentiality
Timeline
Career Service Specialist
UEI College
03.2026 - CurrentRead More
Tech Support Specialist
Rightway Tax Solutions
12.2025 - 03.2026Read More
Admin Assistant / Receptionist
Adonai Air
05.2020 - 02.2026Read More