Liliana Palkovics
Westmont,IL
Summary
Results-driven leader with extensive experience streamlining general business functions, strategic planning, project management, and solution sales. Strong aptitude for accelerating business development through strategic networking, negotiation, and cross/upselling techniques. Accomplished in devising targeted account strategies and tactical penetration plans. Collaborates with customers, key stakeholders, C-level executives, and decision-makers to identify and eliminate bottlenecks hindering company growth. Instrumental in leveraging inclusive insights of B2B or outside sales to drive new business or grow existing accounts.
Overview
17
17
years of professional experience
Work History
Senior Account Manager – Government
Verizon Wireless
10.2021 - Current
- Involve in delivering cutting-edge solutions to state, local, and federal government agencies
- Leverage strategic networking, negotiation, and sales closure techniques to drive sales opportunities
- Enable successful execution of grassroots prospecting strategies for efficient cold-calling
- Maintain up to date knowledge of new offerings and market trends through extensive training and research
- Strengthened partnerships by serving as a liaison between various partner companies, introducing cost-saving and efficiency-enhancing solutions for clients
- Earned reputation as a Trusted Advisor by utilizing in-depth understanding of complex government agencies
Business Account Manager – Public Sector
Verizon Wireless
06.2020 - 10.2021
- Led development and implementation of strategies to enhance business account management processes, resulting in improved client satisfaction
- Collaborated closely with internal teams, including sales, marketing, and customer support, to analyze account data, identify trends, and provide actionable insights
- Conducted thorough market research to identify new business opportunities, enabling the creation of targeted account development plans
General Manager
Verizon Wireless
05.2008 - 06.2020
- Oversaw high-performing team in fast-paced retail environment and delivering exceptional customer service to accomplish defined sales targets
- Established corporate culture and vision in all facets of operations, creating opportunities for innovation and continuous improvement
- Developed and implemented budgeting and forecasting strategies to streamline operations and enhance profitability
- Managed retail inventory compliance, ensuring optimal stock levels at all times
- Increased revenue by a significant 50% from 2016 to 2017 by leading market analysis, refining sales strategies, and nurturing key client relationships
- Ranked within the top 10% of managers nationwide in 2017 upon effective leadership, innovative management techniques, and resource optimization
- Expanded small business sales from 10% to 40% in 2016 by developing customized solutions and developing strategic partnerships
Assistant Manager - Retail Sales
Verizon Wireless
05.2008 - 09.2015
- Revamped store operations and implemented sales and staff strategies resulting in enhanced performance
- Engaged in recruiting, training, coaching, and promoting employees to optimize workforce performance
- Resolved escalated customer complaints while upholding service standards
- Created targeted development plans to bridge employee competency gaps leading to the promotion of four individuals
- Enhanced client retention by proactively managing churn and cultivating enduring client relationships
Education
Bachelor of Arts - Business and Management
University of Phoenix
Skills
- Market Research
- Revenue Optimization
- Customer Satisfaction
- Relationship Building
- Lead-Generation Campaigns
- Employee Engagement
Timeline
Senior Account Manager – Government
Verizon Wireless
10.2021 - Current
Business Account Manager – Public Sector
Verizon Wireless
06.2020 - 10.2021
General Manager
Verizon Wireless
05.2008 - 06.2020
Assistant Manager - Retail Sales
Verizon Wireless
05.2008 - 09.2015
Bachelor of Arts - Business and Management
University of Phoenix
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