Liliana Restrepo
Tampa,FL
Summary
Friendly and customer-focused with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of the team. Proven ability to work in a fast-paced, high-volume environment. Additionally, my experience in fast-paced environments has honed my ability to quickly adapt, analyze data effectively, and communicate complex information clearly, ensuring efficiency and precision in data-driven decision-making processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Crew Member
Sweetgreen
Tampa, FL
07.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared food items according to recipes and menu specifications.
- Informed customers of daily specials, promotions, and other restaurant information.
- Followed all safety guidelines when handling food and beverage items.
- Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Assisted in stocking shelves with merchandise or supplies.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Developed sustainability strategies and objectives to meet organizational goals.
- Evaluated progress towards sustainability goals through data analysis and reporting metrics.
Food Runner /Server
Charlie's Bar and Grill
Stuart, FL
10.2022 - 06.2023
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Handle high-pressure situation
- Thrive in high-pressure environments
- Communication
Service Crew Member
Dairy Joy
Tampa, FL
07.2020 - 10.2022
- Greeted customers and provided excellent customer service.
- Prepared food items according to recipes and menu specifications.
- Informed customers of daily specials, promotions, and other restaurant information.
- Followed all safety guidelines when handling food and beverage items.
- Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Assisted in stocking shelves with merchandise or supplies.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- communication
- problem-solving
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - Business Analytics And Information Systems
University of South Florida
Tampa, FL05-2025
Associate of Arts - Business
Hillsborough Community College
Tampa, FL05-2023
High School Diploma -
Henry B. Plant High School
Tampa, FL05-2021
Skills
- Verbal and Written Communication
- Problem-Solving
- Detail Oriented
- Handle data accurately
- Organized
- Upselling Abilities
- Strong time management skills
- Handle high-pressure situations
- Multitask
- Relationship Building
- Team Collaboration
- Math and Computer Skills
Affiliations
- Beach clean-ups
Accomplishments
- Obtained my Associates in Arts
Certification
- Currently going for my bachelor's in BAIS
Timeline
Service Crew Member
Sweetgreen
07.2023 - Current
Food Runner /Server
Charlie's Bar and Grill
10.2022 - 06.2023
Service Crew Member
Dairy Joy
07.2020 - 10.2022
Bachelor of Arts - Business Analytics And Information Systems
University of South Florida
Associate of Arts - Business
Hillsborough Community College
High School Diploma -
Henry B. Plant High School