Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Riobo

Senior Customer Service
Miami,FL

Summary

Seasoned professional with a proven track record in project management and relationship building, notably at Amazon. Excelled in enhancing team performance and operational delivery through effective training and mentoring. Skilled in negotiation and maintaining high customer service standards, demonstrating exceptional problem-solving abilities and time management.

Overview

13
13
years of professional experience

Work History

Order Processor

RehabMart
Watkinsville, GA
01.2022 - Current
  • Work hand to hand with Veterans Associations to process Veteran’s orders
  • Support new hires and be responsible for the overall performance and operational delivery of my team
  • Develop positive working relationships with my team and collaborate across multiple teams

ON-BOARDING ADVISOR

Amazon
Bogota, Colombia
04.2021 - 12.2021
  • Support new hires and be responsible for the overall performance and operational delivery of my team
  • Review performance trends and opportunities
  • Develop positive working relationships with my team and collaborate across multiple teams

Personal Banker

BB&T
Miami, FL
06.2017 - 09.2020
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Conducted account openings and closings for clients.

Office Manager

Nostrum Medical Center
Miami, FL
03.2012 - 06.2017
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Science - Computers

Unitec
Bogota, Colombia
05-1994

Skills

  • Project Management
  • Relationship Building
  • Problem-Solving
  • Training and mentoring
  • Staff education and training
  • Adherence to high customer service standards
  • Negotiation expert
  • Excellent time management skills

Languages

English
Professional
Spanish
Professional

Timeline

Order Processor

RehabMart
01.2022 - Current

ON-BOARDING ADVISOR

Amazon
04.2021 - 12.2021

Personal Banker

BB&T
06.2017 - 09.2020

Office Manager

Nostrum Medical Center
03.2012 - 06.2017

Associate of Science - Computers

Unitec

Similar Profiles

CREATE PROFILE
Liliana RioboSenior Customer Service