Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Rodriguez

Garland

Summary

Bilingual customer service professional with over two years of experience in high-volume call center and fast-paced service environments. Skilled in handling 60+ inbound calls daily, resolving billing and account inquiries, and maintaining accurate documentation. Recognized for professionalism, efficiency, and strong problem-solving abilities. Quick learner who adapts easily to new systems and consistently delivers excellent customer support.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education

Work History

Call Center Representative

Choateusa
Carrollton
10.2022 - Current
  • Handle 60+ inbound calls per day in a high-volume call center environment
  • Assist customers with billing inquiries, product questions, and account support
  • Accurately document customer interactions and update account records
  • Utilize internal systems and knowledge bases to resolve issues efficiently
  • Collaborate with multiple departments to ensure timely and accurate resolutions
  • Participate in ongoing training to remain current on policies and procedures

Cashier/Trainer

Raising Cane's Restaurants
Richardson
10.2021 - 10.2022
  • Delivered friendly, efficient customer service in a fast-paced setting
  • Processed cash and card payments accurately using POS systems
  • Trained and mentored new team members on customer service standards and procedures
  • Maintained cleanliness and organization while assisting with food preparation
  • Addressed customer questions and ensured a positive guest experience

Education

North Garland High School
Garland, TX

Some College (No Degree) -

Dallas College
Dallas, TX

Skills

Customer Service & Communication

  • Inbound & Outbound Call Handling
  • Conflict Resolution
  • Account & Billing Support
  • Appointment Scheduling
  • Professional Phone Etiquette

Technical & Administrative

  • Data Entry & Documentation
  • Payment Processing
  • 10-Key & Typing Accuracy
  • Microsoft Office
  • CRM & Internal Systems

Additional Strengths

  • Bilingual: English & Spanish
  • Team Collaboration
  • Time Management
  • Adaptability in Fast-Paced Environments

Timeline

Call Center Representative

Choateusa
10.2022 - Current

Cashier/Trainer

Raising Cane's Restaurants
10.2021 - 10.2022

North Garland High School

Some College (No Degree) -

Dallas College
Liliana Rodriguez