Liliana Rojas
Dallas ,Texas
Summary
Dynamic professional with a proven track record at Free People, excelling in retail operations management and staff training. Recognized for enhancing customer satisfaction and maximizing sales through effective team leadership and loss prevention strategies. Proficient in Microsoft Excel, demonstrating strong analytical skills to drive operational efficiency.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Dean Omar Branham Shirley Law Firm
Dallas, TX
01.2024 - Current
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Performed notarizations for loan documents, affidavits, and other legal documents.
Assistant Manager
Madewell Inc.
03.2019 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated events with local vendors to drive traffic and showcase small businesses.
Manager of Operations
Free People
01.2014 - 03.2019
- Recruited, hired and trained new employees, aimed at building high-functioning team focused selling culture.
- Maintained positive customer relationships by responding quickly to customer demand.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Implemented theft prevention policies to minimize potential stock loss.
Team Lead
Urban Outfitters, Inc.
11.2012 - 01.2014
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Education
Some College (No Degree) -
El Centro College
Dallas, TXSkills
- Sales monitoring
- Retail operations management
- Staff training and development
- Customer rapport
- Orientating and training
- Employee Motivation
- Goals and Performance
- Team Leadership
- Loss Prevention Procedures
- Microsoft Excel
- Correspondence handling
- Event coordination
- Legal administrative support
Education
other
Timeline
Administrative Assistant
Dean Omar Branham Shirley Law Firm
01.2024 - Current
Assistant Manager
Madewell Inc.
03.2019 - Current
Manager of Operations
Free People
01.2014 - 03.2019
Team Lead
Urban Outfitters, Inc.
11.2012 - 01.2014
Some College (No Degree) -
El Centro College
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Favour Funke AkanbiFavour Funke Akanbi
Research Assistant at Dullar Omar Institute for Constitutional Law, Governance and Human RightsResearch Assistant at Dullar Omar Institute for Constitutional Law, Governance and Human Rights
Parbatie ScottParbatie Scott
Paralegal at Omar Jokhan Attorney At LawParalegal at Omar Jokhan Attorney At Law