Liliana Romero
Macomb,MI
Summary
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed Optometrist. Personal goal to develop and grow as an Optometrist. Seeking to extend my skill set, gain exposure to the industry, grow my network, and provide value to a company by increasing patient flow efficiency and by utilizing my skills and knowledge.
Overview
4
4
years of professional experience
Work History
Optometric Technician
LensCrafters
Rochester Hills And Bloomfield Hills, MI
03.2022 - Current
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Administered diagnostic tests such as topography, tonometry, and pachymetry.
- Performed retinal imaging.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Trained new staff on optometric testing procedures and clinic protocols.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Answered phone calls from customers inquiring about services offered by the practice.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Contacted insurance companies to verify coverage information prior to treatment.
- Participated in community outreach program (OneSight) to promote eye health and preventive care.
Shipping Department Team Lead
Total Life Changes
Fair Haven, MI
05.2020 - 08.2021
- Checked customer orders, labeling, and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders, and setting up loads.
- Maintained inventory of shipping materials and supplies.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities, and damages.
- Contacted vendors for information on inbound or outbound shipments.
- Monitored merchandise received and shipped from facility in computer system.
- Produced reports on shipments, team performance, and financial numbers.
- Obtained required documentation to process shipments and support movement.
- Utilized Exigo to organize and maintain shipment records, supply totals and inventory data.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Determined most effective method of shipment for UPS/USPS and Landmark packages based on budgetary and time requirements.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI05.2023
Skills
- Self-Motivated and Independent
- Punctual and Reliable
- Adaptability and Flexibility
- Teamwork and Cooperation
- Excellent Communication
- Team Collaboration
- Problem-Solving Aptitude
- Attention to Detail
- Client/Customer Relations
- Medical History Documentation
- Patient Testing
- Diagnostic Imaging
- Medical Terminology Proficiency
- Physician Assistance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Optometric Technician
LensCrafters
03.2022 - Current
Shipping Department Team Lead
Total Life Changes
05.2020 - 08.2021
Bachelor of Science - Biology
University of Detroit Mercy