Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Liliana Sanchez

Katy,TX
Liliana Sanchez

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Professional with strong background in project management, driven to achieve results through effective planning, coordination, and execution. Skilled in team collaboration, resource allocation, and stakeholder communication, ensuring timely delivery of projects. Known for adaptability and dependability in dynamic environments. Proficient in utilizing project management tools, risk assessment, and process optimization to meet organizational goals.

Overview

17
years of professional experience
1
Certification

Work History

J&M Construction LLC

Project Management
01.2024 - Current

Job overview

  • Maintained accurate documentation of all completed tasks, contributing to streamlined project management.
  • Implemented agile development methodologies, significantly improving project management and team communication.
  • Streamlined content development processes by implementing effective project management tools.
  • Established strong relationships with stakeholders, fostering trust and open communication throughout the project lifecycle.
  • Built strong rapport with clients, leading to repeat business and referrals for new project opportunities.
  • Managed multiple simultaneous projects while maintaining focus on priorities without compromising quality or deadlines.

Elite Merchant Services

Sales Representative
03.2023 - 01.2024

Job overview

  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Expanded customer base through cold calling, networking, and relationship building.

Mr.Cooper

Customer Service Retention Specialist
04.2020 - 02.2023

Job overview

  • Increased customer account renewals through proactive account management and personalized offers.
  • Facilitated effective communication between departments to swiftly resolve complex customer issues.
  • Provided personalized support to customers, ensuring their needs were thoroughly addressed.
  • Leveraged extensive product knowledge to provide accurate information and guidance to customers.
  • Streamlined processes for quicker issue resolution, boosting overall customer experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Ambit Energy

VIP Account Manager
05.2015 - 12.2018

Job overview

  • Responsible for the daily interactions with identified VIP Consultants
  • Coordinated with internal departments to streamline processes and deliver tailored services for VIP clients.
  • Maintained comprehensive records of client interactions, ensuring accurate tracking of communications and actions taken on their behalf.
  • Prioritized tasks effectively while managing multiple high-value accounts simultaneously without any compromise on quality or attention given.
  • Delivered superior customer service by anticipating client needs and proactively addressing potential issues before escalation.

Ambit Energy

Inside Sales Mentor Agent
04.2012 - 05.2015

Job overview

  • Provide sales tips and competitor incentives to Inside Sales teams when applicable
  • Developed strong client relationships for repeat business through excellent customer service and tailored sales strategies.
  • Facilitated workshops focusing on essential skills development, such as negotiation tactics, communication styles, and product knowledge enhancement.
  • Consistently met or exceeded quarterly sales targets through focused execution of strategic plans designed around customer needs analysis.

BAJA AUTO INSURANCE

Office Manager Auto Insurance
01.2008 - 12.2011

Job overview

  • Assisted clients in understanding their available options and helped them select the right service plans for their needs
  • Conducted market research to learn of current trends and to perform sales activities accordingly
  • Developed and implemented tailored service plans to the needs of particular clients

Education

Lake Highlands High School

High School Diploma
01.2005

University Overview

Skills

  • Project Management Competence
  • Construction project management
  • Customer relationship building
  • Negotiation
  • Complaint handling
  • Customer engagement
  • Call center experience
  • Multitasking
  • Attention to detail
  • Adaptability and flexibility
  • Account reconciliation

Certification

  • Real Estate Salesperson License - Texas Real Estate Commission.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Project Management
J&M Construction LLC
01.2024 - Current
Sales Representative
Elite Merchant Services
03.2023 - 01.2024
Customer Service Retention Specialist
Mr.Cooper
04.2020 - 02.2023
VIP Account Manager
Ambit Energy
05.2015 - 12.2018
Inside Sales Mentor Agent
Ambit Energy
04.2012 - 05.2015
Office Manager Auto Insurance
BAJA AUTO INSURANCE
01.2008 - 12.2011
Lake Highlands High School
High School Diploma
Liliana Sanchez