Summary
Overview
Work History
Skills
Workplace Values
Timeline
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Liliana Schroeder

Edmond,OK

Summary

Goal oriented professional who specializes in creating environments where teams excel, clients feel valued, and businesses grow. Combines exceptional communication, servant leadership and problem solving skills with proven expertise in operations, financial management, and staff development.

Overview

5
5
years of professional experience

Work History

Office Manager

Dental
12.2021 - Current
  • Increased patient satisfaction by delivering a luxury level patient experience by anticipating needs, ensuring comfort, and exceeding expectations in every interaction.
  • Built strong professional relationships with providers and colleagues contributing to a positive and collaborative office culture that supported 59% production increase.
  • Implemented process improvements that increased efficiency, elevated the patient experience, and improved KPI performance.
  • Practiced servant leadership through personalized service and efficient scheduling, allowing a healthy work environment and exceeding goals.
  • Supervised staff through training, upskilling, guidance and feedback enhancing team's performance and professional development.
  • Optimized revenue cycle management.
  • Resolved patient concerns in alignment with company policies and dental board standards, ensuring high patient satisfaction.
  • Completed end-of-day, month-end, and year-end reporting and deposits with 100% accuracy and zero discrepancies.

Accounting Technician

Accounting
09.2020 - 09.2021
  • Resolved accounting discrepancies and investigated apparent irregularities to ensure accurate financial records.
  • Generated and shared monthly reports on pending payments, accounting, aging and month-end closings with management.
  • Reconciled bank and credit card accounts monthly, ensuring accuracy and resolving discrepancies.
  • Processed weekly payroll for multiple companies including pay rates set up, adjustments, and withholdings.
  • Managed invoice data entry and tracked payments to ensure timely and accurate financial processing.
  • Handled bank deposits with integrity with 100% accuracy and zero discrepancies.

Skills

  • Solution-Oriented Mindset
  • Critical Thinking & Conflict Resolution
  • Staff Training & Development
  • Multitasking & Time Management
  • Luxury Level Client Relations
  • Bookkeeping & Collections
  • Revenue Cycle Management
  • Reporting & Accuracy Assurance
  • QuickBooks (Accounting & Finance)
  • Practice Management Systems: Dentrix, Dentrix Ascend, Eaglesoft, Dolphin, Carestack
  • Microsoft Office / Google Suite

Workplace Values

  • Integrity & Accountability
  • Performance & process optimization
  • Positive Morale & Team Culture
  • Strong Work Ethic
  • Fair & Transparent Leadership

Timeline

Office Manager

Dental
12.2021 - Current

Accounting Technician

Accounting
09.2020 - 09.2021

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Liliana Schroeder