Abigail Harvey
Cocoa,FL
Summary
Accomplished office manager specializing in operational streamlining and financial accuracy. Expertise in vendor management and process optimization, consistently achieving high workflow efficiency.
Overview
17
17
years of professional experience
Work History
Office Manager
Boaters Exchange
Rockledge, Florida
06.2019 - 06.2026
- Streamlined office operations to enhance daily workflow efficiency.
- Monitored cash flow, performed bank deposits upwards of $20K and managed accounts payable and receivable for two locations.
- Managed vendor relationships to facilitate timely invoice payments in accordance with contract requirements.
- Reconciled monthly bank and credit card activities to ensure accurate financial records.
- Maintained precise payroll records, including wages, deductions, and bonuses.
- Developed electronic filing systems for streamlined document management and retrieval.
Warranty Administrator
Boaters Exchange
Rockledge, Florida
04.2015 - 06.2019
- Managed processing of marine warranty from intake to resolution, maintaining high standards of accuracy and customer service.
- Optimized claims processing by collaborating with internal departments.
- Trained and mentored new employees on warranty processes and service standards, promoting consistency and efficiency.
- Coordinated third-party vendors for sublet repairs, ensuring efficient scheduling, quality control, and on-time completion.
Customer Service Administrator
Ebay Enterprise
Melbourne, FL
07.2009 - 04.2015
- Resolved customer inquiries through phone, email, and chat, achieving high customer satisfaction levels.
- Diagnosed and resolved system issues, minimizing downtime and enhancing user experience.
- Mentored new employees on company programs and processes, facilitating smoother onboarding and quicker adaptation.
Education
Bachelor of Arts - Advertising And Public Relations
University of Central Florida
Orlando, FL01-2016
Bachelor of Arts - Business
Brevard Community College
Melbourne, FL01-2008
Skills
- Quickbooks and Lightspeed
- ADP Workforce Now
- Microsoft Excel
- Attention to detail and accuracy
- Workflow optimization
- Organization and file management
- Solution-oriented mindset
- Communication skills
- Integrity and confidentiality
- Vendor management
Timeline
Office Manager
Boaters Exchange
06.2019 - 06.2026
Warranty Administrator
Boaters Exchange
04.2015 - 06.2019
Customer Service Administrator
Ebay Enterprise
07.2009 - 04.2015
Bachelor of Arts - Advertising And Public Relations
University of Central Florida
Bachelor of Arts - Business
Brevard Community College