Salena Hays
Sagamore Hills,OH
Summary
Sales-driven and customer focused manager with demonstrated skills in financial management, strategic market positioning, and building successful sales teams. Looking to utilize extensive experience in sales management, office management and administration to obtain a position with an innovative and rewarding company.
Overview
34
34
years of professional experience
Work History
Office Manager
McHugh's Plumbing, Inc.
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Store Manager
WESTERN RESERVE WINES
01.2007 - 12.2022
- Responsible for directing sales and business operations throughout the store, including development functions, new product rollouts, key account management and budget planning, customer relations, conflicts and resolutions, order fulfillment, and vendor and inventory management
- Act as event coordinator and manager of Wine of The Month Club along with developing and maintaining company website.
- Managed cash control, store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
DOG TRAINER/MDC MANAGER
INVISIBLE FENCE BRAND
01.2005 - 01.2007
- Sold Invisible Fence Brand to shelters, veterinarian offices, animal rescues, private homes, and obedience trainers in Ohio, Pennsylvania, Michigan and Illinois
- Oversaw marketing coordinators in district managed
- Daily customer service interactions in office and customer homes
- Received Presidential Award for Top Sales in district (2007).
Business Owner
VanCuren Tree Service
06.1990 - 09.2003
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Continuing Education- WSET Level 3 - Wine Education
Cleveland School of Wine
Cleveland, OH04.2020
Master of Sherry - Wine Education
Cleveland School of Wine
Cleveland, OH01.2018
WSET (Wine and Spirits Education Trust) Level 2 - Wine Education
Cleveland School of Wine
Cleveland, OH01.2008
History Studies -
Ursuline College
Pepper Pike, OH01.2006
Business Communications
The Ohio State University
Columbus, OH06.1988
Skills
Training & Coordination
- Customer Service
- Employee Supervision
- Web Store Designer
- Oral / Written Communication
- Management / Leadership Skills
- Multitasking / Meets Tight Timelines
- LightSpeed POS & Jobber
- Bookkeeping
- Microsoft Office & QuickBooks
- Apple Pages and Numbers
Accomplishments
- Coordinated special public and private events.
- Recognized by management for high sales which lead to a Presidential Award.
- Developed westernreservewines.com & mchughsplumbinginc.com websites.
Timeline
Office Manager
McHugh's Plumbing, Inc.
01.2023 - Current
Store Manager
WESTERN RESERVE WINES
01.2007 - 12.2022
DOG TRAINER/MDC MANAGER
INVISIBLE FENCE BRAND
01.2005 - 01.2007
Business Owner
VanCuren Tree Service
06.1990 - 09.2003
Continuing Education- WSET Level 3 - Wine Education
Cleveland School of Wine
Master of Sherry - Wine Education
Cleveland School of Wine
WSET (Wine and Spirits Education Trust) Level 2 - Wine Education
Cleveland School of Wine
History Studies -
Ursuline College
Business Communications
The Ohio State University
State
OH
Zip
44067
City
Sagamore Hills
Personal Information
Title: Sales Manager
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