Liliana Schuman
Summary
Accomplished professional with expertise in leadership, operations, customer service, and business management. Proven track record in streamlining processes, leading teams, and increasing customer satisfaction levels. Proficient in financial oversight, inventory management, and strategic marketing to enhance efficiency and foster client partnerships for sustainable growth.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Pain Specialist of America
09.2024 - Current
- Delivered consistent, high-quality patient experiences by managing front desk coordination, provider scheduling, and timely communication across clinical and administrative teams.
- Ensured financial accuracy through diligent payment processing, daily reconciliation, and compliance with healthcare billing standards.
- Maintained accurate and organized patient documentation using ECW, ensuring HIPAA compliance and appointment readiness.
- Streamlined internal communication by developing structured tracking systems for appointment changes and cancellations.
- Provided comprehensive administrative support, including document preparation, data entry, calendar management, and coordinating communication between staff and external contacts to streamline office operations.
Owner and Designer
Trinkets for Ghouls
08.2021 - Current
- Built and scaled a successful handmade jewelry brand through innovative product design, digital marketing, and strong customer engagement strategies.
- Drove profitability and operational efficiency by managing all aspects of budgeting, inventory, pricing, and vendor communications.
- Elevated brand visibility by launching an e-commerce site on Wix and growing a loyal audience through curated social media content.
- Leveraged tools like QuickBooks and Square to track revenue, analyze sales trends, and support strategic planning.
Operations Supervisor
Ukwazi Makadamia
06.2023 - 06.2024
- Directed high-volume production operations, maintaining consistent output and product quality across cross-functional teams.
- Collaborated with executive leadership on process enhancements, team performance strategies, and operational alignment with business goals.
- Championed inventory forecasting systems to reduce stockouts and support product availability during rapid growth periods.
- Drove community-based sales initiatives by executing targeted marketing campaigns and coordinating retail partnerships.
Production and Logistics Associate
Lady Bird Provisions
03.2023 - 06.2023
- Conducted daily quality checks, ensuring barcode and packaging compliance with standards to maintain product integrity.
- Strengthened supply chain efficiency by streamlining inventory management systems and implementing real-time tracking.
- Identified and resolved bottlenecks in packaging and labeling operations, resulting in faster order processing and increased accuracy.
- Earned leadership recognition for improving team communication, enhancing daily workflows, and contributing to a collaborative work culture.
Education
High School Diploma -
American Youthworks, Youth Build Program
07-2020
Adobe Certified in Microsoft Software, IC3 Digital Literacy, Comp/TIA IT Fundamentals -
American Youthworks, Media Corps Program
07-2020
Skills
- Strategic leadership
- Team collaboration
- Effective problem resolution
- Performance optimization
- Operational efficiency
Timeline
Front Desk Coordinator
Pain Specialist of America
09.2024 - Current
Operations Supervisor
Ukwazi Makadamia
06.2023 - 06.2024
Production and Logistics Associate
Lady Bird Provisions
03.2023 - 06.2023
Owner and Designer
Trinkets for Ghouls
08.2021 - Current
High School Diploma -
American Youthworks, Youth Build Program
Adobe Certified in Microsoft Software, IC3 Digital Literacy, Comp/TIA IT Fundamentals -
American Youthworks, Media Corps Program
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