LILIANA PACHECO SHIFLETT
DMV Area,MD
Summary
My objective is to obtain a position that utilizes my skills. The skills I possess as a manager include supervising, developing strategies, creating and understanding policies, communicating effectively both written and in infographics and verbally with different publics. I have extensive experience working with federal government programs that assist communities in the Americas. With my eagerness to learn, I will make up for what I lack in experience.
Overview
12
12
years of professional experience
Work History
Supervisor of Department - DHS Immigration Program
Caminos Everstand
Baltimore, MD
01.2023 - Current
- Responsible for direct oversight of the team
- Create humanitarian assistance services plans and infographics – including shelter, food, healthcare, education, legal, mental health, trafficking prevention, sanitation, others
- To clients from different countries (backgrounds and cultures)
- Maintain regular communication with various outside stakeholders, including assigned government employees, child advocates and Media
- Facilitate weekly meetings, biweekly team supervision meetings and monthly individual guidance to employees
- Provide effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team
- This includes Executive directors, Marketing department and HR
- Establish new internal policies for the order of the department, which are aligned with the federal government, the state and the agency
- Coordinate efforts with other US agencies, operational partners, non-governmental organizations and the private sector, to ensure consistency with our program operations
- Provide expert advice on a wide range of precedent-setting policy, program, and/or operational issues
- Formulates policies, strategies, processes, procedures, and plans for the program
- Ensure accurate and timely completion of documentation and projects
- Involved in interviewing and onboarding new employees for the department
- Demonstrate an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
Case Manager and Operational Team Member
Board of Child Care Shelter
Baltimore, MD and Philadelphia, PA
11.2019 - 01.2023
- Facilitated communication between the Agency - Government, as well clients, families, caregivers, social services and external agencies to ensure client needs were met.
Interpreter
Ad Astra Inc.
Baltimore, MD
01.2017 - 01.2019
- Collaborated with linguists to develop effective strategies for interpreting complex concepts.
New’s presenter at UPB’s News and Journalist at New’s El Mundo
Medellin, Colombia
01.2013 - 01.2016
- Organized and prepared materials for presentations, including visuals and handouts.
Au Pair
Cultural Care Au Pair
Gaithersburg, MD
01.2016
Education
Master of Social Justice and Human Rights -
Arizona State University
05-2024
B. of S.in Social Communications and Journalism -
Pontifical Bolivarian University
Medellin, Colombia12.2022
Social Entrepreneurship Certificate -
Curtin University
Australia06.2019
Skills
- Fluent on English
- Fluent on Spanish
- Intermediate on Portuguese
- Intermediate on French
- Crisis Intervention Certified (TCI)
- Residential Youth and Care Certified (RCYCP)
About Lili
- Volunteer at CAIR (Capital Area Immigrants Right’s Coalition) in DC
- MAMAS – Website created by me for everyone who is interested in Woman’s Rights https://sites.google.com/view/lilianashiflettcapstone/home
- Mister Survivor- Book written by me for everyone interested in Human Rights.
Timeline
Supervisor of Department - DHS Immigration Program
Caminos Everstand
01.2023 - Current
Case Manager and Operational Team Member
Board of Child Care Shelter
11.2019 - 01.2023
Interpreter
Ad Astra Inc.
01.2017 - 01.2019
Au Pair
Cultural Care Au Pair
01.2016
New’s presenter at UPB’s News and Journalist at New’s El Mundo
01.2013 - 01.2016
Master of Social Justice and Human Rights -
Arizona State University
B. of S.in Social Communications and Journalism -
Pontifical Bolivarian University
Social Entrepreneurship Certificate -
Curtin University
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