Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Liliana Van Eenenaam

Dana Point

Summary

Dynamic hospitality professional with extensive expertise in beverage mixing, bar inventory management, and delivering outstanding customer experiences. Strong commitment to teamwork, adaptability, and consistently achieving high-quality results in fast-paced environments. Proven ability to excel under pressure while maintaining a clean and organized workspace, fostering reliability and flexibility that enhance patron satisfaction. As an International Studies student, possesses exceptional research skills and a keen interest in global policies, contributing a unique perspective to the hospitality industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender and Front Desk Agent

The Moxy Hotel
09.2025 - Current
  • Check guests in and out efficiently using the hotel’s property management system
  • Manage reservations, cancellations, and room assignments to maximize occupancy
  • Provide information about hotel amenities, local attractions, dining, and transportation options
  • Handle guest inquiries, requests, and complaints promptly to ensure a positive stay experience
  • Process payments and maintain accurate billing records

Server

Ohio State Faculty Club
10.2024 - Current
  • Established collaborative connections with faculty and staff.
  • Assist managers with setting up for special events
  • Delivered exceptional customer service to an average of 15+ guests per shift, ensuring a positive dining experience.
  • Managed high-pressure situations during peak hours, maintaining organization and composure.

Pool and Banquet Server & Food Runner

The Ritz Carlton Laguna Niguel
05.2025 - 08.2025
  • Established collaborative connections with faculty and staff.
  • Delivered exceptional customer service to an average of 100+ guests per shift, ensuring a positive dining experience.
  • Managed high-pressure situations during peak hours, maintaining organization and composure.

Head Camp Counselor

KG Beach Camp
06.2024 - 08.2024
  • Supervised and assisted children during beach outings and water sports such as sailing, kayaking, and paddle boarding, prioritizing their well-being and providing guidance.
  • Fostered self-confidence and social connection.

Retail Associate

Hobie Surf Shop
06.2021 - 12.2021
  • Proficient in cash handling procedures and setup.
  • Provided courteous and attentive service, consistently exceeding customer expectations.
  • Maintained a clean and organized workspace.

Education

Bachelor of Science - International Studies - specialized in International Relations and Diplomacy as well as World Economy and Business, Minor: Hospitality Management

Ohio State University
09.2025

Skills

  • Advanced Excel skills
  • Proficient in Italian and Spanish
  • Diligent worker
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Professional appearance
  • Team training and development
  • New hire training
  • Sales expertise

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Contributed to service that earned a stellar review in Forbes.
  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Named Head Commissioner of The Renaissance Commission.
  • Nominated to be in the Kappa Alpha Theta Nomination Committee.


Certification

  • Food Handler Training Certificate

Languages

Spanish
Limited Working
English
Native or Bilingual
Italian
Limited Working

Timeline

Bartender and Front Desk Agent

The Moxy Hotel
09.2025 - Current

Pool and Banquet Server & Food Runner

The Ritz Carlton Laguna Niguel
05.2025 - 08.2025

Server

Ohio State Faculty Club
10.2024 - Current

Head Camp Counselor

KG Beach Camp
06.2024 - 08.2024

Retail Associate

Hobie Surf Shop
06.2021 - 12.2021

Bachelor of Science - International Studies - specialized in International Relations and Diplomacy as well as World Economy and Business, Minor: Hospitality Management

Ohio State University