Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liliana Vasquez

Chandler

Summary

Adept at enhancing workplace safety and compliance, I leveraged my skills in safety training and incident investigation at Brycon Corporation, significantly reducing hazards. My bilingual proficiency streamlined customer interactions at Isagenix International, improving satisfaction. Skilled in OSHA regulations and fostering strong team relationships, I excel in high-stakes environments, ensuring both regulatory adherence and exceptional service.

Safety professional with experience ensuring workplace safety and compliance. Skilled in risk assessment, hazard prevention, and emergency response planning. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with expertise in regulatory compliance, safety training, and incident investigation.

Safety professional prepared for this role with proven track record in developing and enforcing safety protocols. Known for enhancing workplace safety and fostering culture of compliance and awareness. Valued for collaborative teamwork, adaptability, and effective communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Safety Coordinator

Brycon Corporation
10.2022 - Current
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
  • Assisted Human Resources with new hires, documentation, and going over Company policies and procedures.
  • Tracked all training documents, new hire documents, stored them in files.

Home Preservation Specialist II

Wells Fargo & Company
09.2016 - 10.2022
  • Collaborated with team members to develop efficient strategies for handling a high volume of cases, ensuring all clients received prompt attention.
  • Maintained up-to-date knowledge of federal regulations, industry guidelines, and best practices related to home preservation efforts.
  • Managed a large caseload while maintaining strict deadlines, successfully assisting clients in navigating complex home preservation processes.
  • Built rapport with community partners such as non-profit organizations and government agencies to secure additional resources for struggling homeowners.
  • Assisted homeowners in understanding their financial situation, enabling them to make informed decisions about preserving their homes.
  • Streamlined the application process for clients, resulting in smoother transactions and quicker resolutions.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, fostering strong relationships and trust.
  • Outstanding skills in Microsoft Office (Outlook,Word, and Excel)
  • Ability to work multiple systems simultaneously, including MSP, ER, Spoc CIS, and other microsoft office programs.

Bilingual Customer Service Representative

Isagenix International
06.2014 - 09.2016
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Met all call quality standards and daily quotas for first-call resolution.

Education

Associate of Science - Criminal Justice

ITT Technical Institute
Tempe, AZ
09-2013

Skills

  • Safety and compliance inspections
  • Training and mentoring
  • Recordkeeping skills
  • Accident prevention
  • Confined space entry
  • Lockout and tagout procedures
  • Heat stress management
  • Incident investigation
  • Safety training
  • Personal protective equipment
  • Records/files maintenance
  • OSHA regulations

Certification

  • OSHA Certified
  • CPR/AED Certification
  • First Aid Certification
  • Forklift Certification

Timeline

Safety Coordinator

Brycon Corporation
10.2022 - Current

Home Preservation Specialist II

Wells Fargo & Company
09.2016 - 10.2022

Bilingual Customer Service Representative

Isagenix International
06.2014 - 09.2016

Associate of Science - Criminal Justice

ITT Technical Institute
Liliana Vasquez