LILIAN BELLISSIMO GREGORIO RODRIGUES
Orlando,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Administrative Manegement
Qualibem
Catanduva , SP / Brazil
11.2013 - 09.2017
- Manage accounts payable, accounts receivable, treasure, controllership, personnel and administration departaments.
Sales/Tourist Guide
Lets Go Tur
Sao Jose Do Rio Preto, SP / Brazil
11.2011 - 09.2017
- Sales of travel packages for national and international concerts.
- Escorting Road excursions as Tourist Guide
Telemarketing Agent
Sol Tropico Travel Agency
Lisboa, Portugal
09.2017 - 01.2018
- Sale of travel packages on the telephone
Travel Agent
CM Travels
Catanduva, SP / Brazil
03.2009 - 06.2011
- Demanding Results during the sales process;
- Sale of national and international packages, tickets and accomodations.
Travel Agent / Financial Departament
CVC
Sao Jose Do Rio Preto`, SP / Brazil
01.2009 - 03.2009
- Administrative Routines, closing cash balance
- Sale of national and international packages, tickets and accomodations.
Sales Manager
Faustur Tur
Catanduva, SP / Brazil
07.2004 - 01.2009
- Account Payable
- Banking Routines
- Target Control
- Sale of national and international packages, tickets and accomodations.
Receptionist
Catanduva Turismo
Catanduva, SP / Brazil
02.2004 - 07.2004
* Sales of road and air ticket packages
* General clients services
Tourist Guide
Sesc Catanduva
Catanduva, SP / Brazil
08.2000 - 05.2004
- Escort Of Road excursions in Brazil
Tour Guide / Recreacionist
Free Lancer
07.2000 - 01.2004
- Accompaniment on road trips through the
- Recreationist, and Hotels (Peraltas Camp – Brotas / Barretos Cowntry Hotel – Barretos /
Palloma Blanca Camp – Potirendaba)
Children's recreation project in hotels, holiday camps, developing activities with children from 5 to 14 years old.
Education
MBA - Program On Financial Manegement
FIPA
Catanduva / SP / Brazil12.2008
BBA - Tourism
UNIRP
Sao Jose Do Rio Preto / SP / Brazil12.2006
Techinician - Technician Degree in Tourism
SENAC
Sao Jose Do Rio Preto / SP / Brazil12.2001
Skills
- Customer Experience
- Oral Expression
- Strong Communication and Interpersonal Skills
- Computer Applications
- Spanish Speaking
- Portuguese Speaking
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Professional Working
Timeline
Telemarketing Agent
Sol Tropico Travel Agency
09.2017 - 01.2018
Administrative Manegement
Qualibem
11.2013 - 09.2017
Sales/Tourist Guide
Lets Go Tur
11.2011 - 09.2017
Travel Agent
CM Travels
03.2009 - 06.2011
Travel Agent / Financial Departament
CVC
01.2009 - 03.2009
Sales Manager
Faustur Tur
07.2004 - 01.2009
Receptionist
Catanduva Turismo
02.2004 - 07.2004
Tourist Guide
Sesc Catanduva
08.2000 - 05.2004
Tour Guide / Recreacionist
Free Lancer
07.2000 - 01.2004
MBA - Program On Financial Manegement
FIPA
BBA - Tourism
UNIRP
Techinician - Technician Degree in Tourism
SENAC
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