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Hi, I’m
Lilian Lisa Luwedde
Doha,Doha
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Summary
Administrative professional offering 11 years of building robust service delivery models and achieving optimal patient and administration outcomes. Accomplished in growing practice year-over-year through effective business development and administrative strategies. Successful in building strong relationships with patients, staff and external partners.
Overview
12
years of professional experience
1
Language
Work History
INTERNATIONALSOS
Medical Administrator
09.2023 - Current
Job overview
- Efficiently managed client inquiries via phone and email, ensuring prompt responses and accurate routing to relevant departments; improved customer satisfaction scores by 25% and reduced average response time by 40%
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Collaborated with clinicians to develop and implement quality improvement initiatives, resulting in better patient outcomes.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Prepare Operations Daily Reports and forward to Manager
- Efficiently manages electronic scheduling system to arrange patient appointments and follows up to provide reminders
- Coordinates with Triage Nurses for patient scheduling and provider availability
- Actively participates in day-to-day office activities, including a variety of meetings and groups to improve procedural processes, obtain approvals, and remain abreast of new developments and policy requirements.
- Generated and maintained statistical data related to medical records.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
TOTALENERGIES E&P (CONTRACTED UNDER WQS)
Medical Administrator
07.2022 - 09.2023
Job overview
- Ensure the good administration and archiving of all medical documents, for more than 500 staff.
- Make doctor appointments and booking
- Assist in planning the department budget
- Prepare call off orders
- Review and sign Invoices sent by contractors
- Prepare the logistic and accommodation for 21 medical teams moving to the camp clinic on average.
- Managed approximately 30 incoming calls, emails and faxes per day from clinic team and staff
- Compiled accurately input, update and retrieve data in a timely manner, using a variety of systems electronic and paper based, including both patient records
- Provide support for meetings as requested, taking meeting minutes and booking meeting rooms
- Compiled and reported weekly, monthly, and quarterly statistics in conjunction with medical teams
- Produced and maintain electronic rosters for the medical teams
- Provided training for new users and any training updates
- Participated in the improvement of medical practices
- Monitor the medical services performance to undertake any other appropriate duties as delegated by the CMO
- Support with communication with medical service contractors
- Ensures good management of medical records.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Collaborated with clinicians to develop and implement quality improvement initiatives, resulting in better patient outcomes.
- Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.
- Oversaw inventory management systems, ensuring adequate supplies were available for daily clinical operations without excess waste or cost overruns.
- Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
- Ordered medical and laboratory supplies and equipment.
- Scanned and uploaded medical records into electronic medical records system.
- Completed patient referrals to other medical specialists.
- Managed budgeting processes, securing necessary funding for medical equipment upgrades and staff training programs.
AMI EXPEDITIONARY HEALTH CARE-UNSOS CLINC
Medical Clerk
04.2022 - 06.2022
Job overview
- Ensured good administration and archiving of all medical documents under company medical services
- Scheduled meetings and making meeting minutes
- Scheduled appointments for clients
- Prepared staff work time sheets
- Process movement of personnel (MOP) tickets through the field suite system (FSS)
- Processed welfare cards for all staff
- Accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper based), including both patient/client records
- Compiled and reported monthly statistics
- Managed approximately 30 incoming calls, emails and faxes per day from clinical teams, patients, and contractors
- Provided training for new users and any training updates
- Organized staff monthly party and birthday celebrations
- Assisted orientation for new incoming personnel
- Provided administrative services which adhere to the Clinic policies and procedures
- Acted as a key source of administrative services.
- Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
- Facilitated smooth patient discharge process by providing clear instructions and answering any questions regarding prescribed medications or follow-up care.
- Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
- Gathered information from clients regarding associated medical providers.
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
- Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
- Assisted in preparation of medical reports for external parties.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
International Hospital Kampala
Administrative Officer
02.2021 - 03.2022
Job overview
- Prepared and submitted approximately 100 medical claims to insurance companies on a daily.
- Prepared and submitted approximately 100 medical claims to insurance companies on a daily.
- Collected and reviewed referrals and pre-authorizations
- Delivering patient, staff and service provider feedback to management for corrective action
- Generally providing administrative and clerical support including mailing, scanning, faxing and copying for the department.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
AMI EXPEDITIONARY HEALTH CARE-UNSOS CLINC
Medical Clerk
09.2021 - 11.2021
Job overview
- Patient registration who included UN staff and contractors
- Assisted with orientation for incoming personnel
- Schedule meetings and making meeting minutes
- Process welfare cards for all staff
- Processed 50% of movement of personnel (MOP) tickets through the field suite system (FSS)
- Acted as a key source of administrative services
- Compiled monthly reports.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
- Gathered information from clients regarding associated medical providers.
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
- Contributed to clinic's positive reputation by consistently delivering exceptional customer service to patients during their visit.
- Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents.
C Care IHK(International Hospital Kampala)
Administrative Assistant
08.2013 - 01.2021
Job overview
- Managing departmental inventory, stocktaking and making sure the workspace is in order.
- Managing the doctor and specialist's appointments and scheduling patients.
- Managing radiology members leave schedules and making sure the appraisal forms have been handed in on time.
- Delivering patient, staff and service provider feedback to management for corrective action.
- Verify patient's medical eligibility and assisting them with the necessary paperwork and service delivery process when needed
- Draft and distribute daily, weekly, monthly, quarterly and annual departmental reports to the relevant stakeholders
- Generally providing administrative and clerical support including mailing, scanning, faxing and copying for the department.
- Answered more than 150 calls on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Techno Brain
BPO Executive
05.2013 - 07.2013
Job overview
- Data entry(uploaded about 200 images on a daily)
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
Makerere University Faulty of Social Sciences
Research Assistant
03.2010 - 04.2010
Job overview
- Distributed the questionnaires to the target population in preparation for the survey
- Interviewed 5 health workers per health center with respect for autonomy
- Translating questionnaires from English to the local language.
- Performed statistical, qualitative, and quantitative analysis.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Uganda Red Cross Society, Lira Branch
Intern Social Worker
06.2008 - 08.2008
Job overview
- Collected data using questionnaires(5) while maintaining key ethical standard practices.
- Accurately documented, reported and distributed the survey results as requested.
- Distributed agricultural items such as seeds and fertilizers to the local communities.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Sanyu Babies' Home
Intern Social Worker
07.2007 - 08.2007
Job overview
- Made regular updates on the data regarding the number of children available(approx. 40 babies ay the home)
- Participated in taking the children for medical care with the case managers.
- Compiled data and distributed reports concerning the orphans
- Scheduled visits to the children in their adopted homes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry especially the adoption system in Uganda, applying learned concepts directly into relevant work situations.
Education
Sikkim Manipal University, Uganda
MBA from Human Resources Management
09.2013
University Overview
- Awarded Masters in Business Administration Focus in Human Resource Management
Uganda Christian University, Mukono,Uganda
Bachelor of Arts from Social Work
06.2009
University Overview
- Awarded a Bachelor in Social Work and Social Administration.
Skills
- Medical Billing Management
- Patient Confidentiality Maintenance
- Medical Office Software Proficiency
- Patient Scheduling Proficiency
- Effective Communication Techniques
- Medical terminology expertise
- Insurance Verification Mastery
- Teamwork and Collaboration Aptitude
- Appointment Coordination Efficiency
- Multitasking Abilities Enhancement
- Patient records administration
- Insurance Billing
- Patient relationship management
- Medical Recordkeeping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Movies
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePaid sick leaveHealthcare benefitsFlexible work hoursCareer advancementTeam Building / Company RetreatsPaid time offPersonal development programsAffiliations
- Ready to learn
Software
SAP
NAVISION
ECW
Languages
English
Full Professional
Timeline
Medical Administrator
INTERNATIONALSOS
09.2023 - Current
Medical Administrator
TOTALENERGIES E&P (CONTRACTED UNDER WQS)
07.2022 - 09.2023
Medical Clerk
AMI EXPEDITIONARY HEALTH CARE-UNSOS CLINC
04.2022 - 06.2022
Medical Clerk
AMI EXPEDITIONARY HEALTH CARE-UNSOS CLINC
09.2021 - 11.2021
Administrative Officer
International Hospital Kampala
02.2021 - 03.2022
Administrative Assistant
C Care IHK(International Hospital Kampala)
08.2013 - 01.2021
BPO Executive
Techno Brain
05.2013 - 07.2013
Research Assistant
Makerere University Faulty of Social Sciences
03.2010 - 04.2010
Intern Social Worker
Uganda Red Cross Society, Lira Branch
06.2008 - 08.2008
Intern Social Worker
Sanyu Babies' Home
07.2007 - 08.2007
Sikkim Manipal University
MBA from Human Resources Management
Uganda Christian University
Bachelor of Arts from Social Work
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