Lilianna Garcia
Oxnard,CA
Summary
Hardworking and motivated college student with exceptional customer service skills and a strong background in retail sales. Excellent communicator, team player, and problem solver. Enthusiastic about taking the next step in my career.
Experienced with providing instructional support to students with special needs. Utilizes effective communication and collaborative skills to foster supportive learning environment. Knowledge of behavior management techniques and individualized education plans.
Overview
4
4
years of professional experience
Work History
Special Education Paraprofessional
Oxnard School District
08.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Retail Sales Associate
The North Face
12.2021 - Current
- Handle transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving the store
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Provide excellent customer service to ensure satisfaction
Retail Sales Associate
Express
07.2021 - 12.2021
- Transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct, receipts
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Manager duties included scheduling, managing team breaks during shifts
Education
Associate of Arts - Economics
Ventura College
Ventura, CA08-2024
Skills
- Customer service
- Time management
- Product knowledge
- Teamwork
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Verbal and written communication
- Teaching and instruction
- Autism and spectrum disorders
- Student supervision
- Special needs
Timeline
Special Education Paraprofessional
Oxnard School District
08.2024 - Current
Retail Sales Associate
The North Face
12.2021 - Current
Retail Sales Associate
Express
07.2021 - 12.2021
Associate of Arts - Economics
Ventura College
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