Lilianna Miller
Pocatello,ID
Summary
Dedicated caregiver with experience at Phoenix Management, skilled in personal care support and client communication. Proven ability to enhance client independence and quality of life while training staff on best practices. Recognized for exceptional customer service and accuracy in cash handling during previous role as a cashier at KFC.
Overview
4
4
years of professional experience
Work History
Caregiver
Phoenix Management
Pocatello, ID
08.2024 - Current
- Documented care plans accurately, ensuring continuity of care for all clients.
- Maintained a clean and safe environment, adhering to health and safety regulations.
- Supported clients in developing personal care routines tailored to individual preferences.
- Communicated effectively with families to provide updates on client progress and needs.
- Trained new caregivers on best practices in client care and operational procedures.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier
KFC
Pocatello, ID
07.2022 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments while ensuring accuracy in daily cash counts.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new staff on procedures and customer service standards.
- Collaborated with team members to meet high-volume demand during peak hours.
- Monitored inventory levels, reporting shortages to management for timely restocking.
Education
High School Diploma -
Century
Pocatello, ID05.2024
Skills
Personal care support
Client communication
Staff training
Activities of daily living
Cash handling accuracy
Point-of-sale operation
Customer service excellence
Work area organization
Time management skills
Timeline
Caregiver
Phoenix Management
08.2024 - Current
Cashier
KFC
07.2022 - 08.2024
High School Diploma -
Century