Lilianna Valdivia
Coeur D’Alene,ID
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
Coeur D'Alene, ID
06.2025 - 01.2026
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and blenders to craft specialty drinks.
- Maintained cleanliness and organization of workspace to ensure efficiency.
- Provided exceptional customer service, enhancing overall guest experience.
- Collaborated with team members to optimize workflow during peak hours.
Youth Development Professional
Boys and Girls Club of San Gorgonio Pass
Beaumont, CA
02.2025 - 04.2025
- Encouraged positive behavior by setting expectations and providing feedback.
- Maintained records of attendance and other pertinent information about participants.
- Provided homework help and tutoring in specific subjects.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Documented actions and incidents associated with youth program participants.
- Developed and implemented arts and crafts lesson plans that engaged students in creative activities.
Casual/Receptionist
Beaumont Cherry Valley Recreation & Park District
Beaumont, CA
02.2023 - 10.2024
- Performed inventory counts of merchandise on hand.
- Greeted customers and provided them with product information.
- Provided excellent customer service by listening to customer requests and responding promptly and efficiently to their needs.
- Resolved customer complaints in a professional manner.
- Answered customer inquiries about products, prices, availability, and services.
- Maintained a clean and organized work environment.
- Handled customer complaints professionally and efficiently resolved issues on the spot whenever possible.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
Barista
Dutch Bros
Flagstaff, AZ
08.2023 - 12.2023
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
Some College (No Degree) - Elementary Education
North Idaho College
Coeur D'Alene, IDSkills
- Customer Assistance
- Inventory Management
- Organization
- Positive Customer Engagement
- Friendly and Helpful
- Team Cooperation
- Excellent Written and Verbal Communication
- Reliable and Responsible
- Engaging With Diverse Customers
- Strong Communication and Interpersonal Skills
- Cleaning and Sanitizing
- Honest and Dependable
- Cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
true,other
Timeline
Barista
Dutch Bros
06.2025 - 01.2026
Youth Development Professional
Boys and Girls Club of San Gorgonio Pass
02.2025 - 04.2025
Barista
Dutch Bros
08.2023 - 12.2023
Casual/Receptionist
Beaumont Cherry Valley Recreation & Park District
02.2023 - 10.2024
Some College (No Degree) - Elementary Education
North Idaho College