LILIBETH CASTELLANOS
Orlando,Florida
Summary
Skilled solutions expert, adept at building immediate rapport with Guest and Cast Members, determining needs, and showing empathy. Giving the Guest great customer service experience. Outgoing and resourceful, with superior ethic and communication abilities.
Overview
5
5
years of professional experience
Work History
Sales & Solutions Coordinator
Walt Disney World
04.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Support Cast Members with situational mentorship regarding Guest concerns and general questions with the systems.
- Support Cast Members with escalations.
Sales & Solutions Specialist - Video Chat
Walt Disney World
03.2023 - 04.2024
- Utilizing multiple programs to communicate with Guest through messaging chat and video chat
- Assisting Guest with Disabilities to apply for a service that allows them to enjoy the parks
- Providing extensive information about the DAS pass and Park information to help them plan
- Showing understanding and empathy to the Guest needs.
Resorts Sales Agent
Walt Disney World
06.2022 - 03.2023
- Utilize sales techniques to meet sales goals in booking, along with modifying Walt Disney World Resort packages
- Provide impeccable guest service when challenges arise
- Find solutions for those challenges, giving our Guest amazing service Disney is known for
- Provide extensive information about parks, resorts and other Walt Disney World Resort amenities.
Mobile Expert Sales Agent
T-Mobile
01.2019 - 01.2022
- Key Holder; opening and closing store with the ability to lead the team in metrics on daily bases
- Guided customers through their purchase experience through significant interactions, thoughtful questions, insightful answers, and sharing my expertise
- Approached all people interactions with people-first demeanor giving customers needs and concerns priority with patience, empathy and integrity
- Making sure my knowledge is up to date on the latest and greatest products and services.
Education
South Gate High School
06.2007
Skills
- Attentive listening
- Empathy
- Problem-solving abilities
- Time Management
- Positive Attitude
- Verbal Communication
- Customer Service
- Bilingual (Spanish)
Other
- Airbnb Owner/Manager Since 2022
- Body Sculpting Certified Since 2020
Timeline
Sales & Solutions Coordinator
Walt Disney World
04.2024 - Current
Sales & Solutions Specialist - Video Chat
Walt Disney World
03.2023 - 04.2024
Resorts Sales Agent
Walt Disney World
06.2022 - 03.2023
Mobile Expert Sales Agent
T-Mobile
01.2019 - 01.2022
South Gate High School