Gabriela Ambrose
BETHEL,CT
Summary
Detail-oriented Health Center Coordinator with a proven track record in regulatory compliance and patient satisfaction. Skilled in effective multitasking and collaborative teamwork, driving improved healthcare service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health Center Coordinator
Lincoln Hall - A Boy's Haven
Lincolndale, NY
02.2015 - Current
- Coordinated health services, ensuring compliance with regulations and organizational policies.
- Managed scheduling for medical appointments, optimizing staff utilization and patient access.
- Developed training materials for new staff, enhancing onboarding effectiveness and knowledge retention.
- Facilitated communication between healthcare providers, patients, and families to support care continuity.
- Ensured compliance with all relevant federal, state, and local regulations pertaining to healthcare facilities'' operations and patient privacy laws.
- Improved patient satisfaction by implementing efficient appointment scheduling and follow-up procedures.
- Liaised with insurance companies regarding billing matters to resolve discrepancies efficiently while minimizing impact on patients'' finances or treatment plans.
Advanced Medical Assistant
Planned Parenthood
Danbury, CT
07.2005 - 09.2014
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on reproductive health and preventive care options.
- Coordinated scheduling for patient appointments, ensuring optimal clinic flow.
- Managed inventory of medical supplies and equipment for efficient operations.
- Trained new staff on clinical protocols and office procedures to ensure compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Caseworker
Interfaith AIDS Ministry
Danbury, CT
12.1998 - 05.2005
- Facilitated client access to essential health services and resources.
- Developed individualized care plans addressing clients' unique needs and circumstances.
- Coordinated support groups fostering community engagement and emotional well-being.
- Collaborated with healthcare providers to ensure comprehensive client care delivery.
- Trained new staff on best practices in case management and client interaction techniques.
- Advocated for clients' rights and needs within the healthcare system, ensuring equitable treatment.
- Implemented process improvements enhancing service efficiency and effectiveness for clients.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunification in multiple cases.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
- Implemented preventive measures for at-risk clients, reducing instances of crisis.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Educated clients and families on mental health, wellness and recovery topics.
- Participated in professional development and training opportunities to enhance clinical skills.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Developed and maintained partnerships with local organizations to expand resource availability for clients.
- Coordinated with legal and healthcare professionals to provide holistic support to clients.
- Conducted home visits to assess and address client needs in their living environments.
Education
Bachelor of Science - Social Work
Universidad Autonoma De Guadalajara
Guadalajara, Jalisco, Mexico.Skills
- Healthcare regulations adherence
- Healthcare billing
- Collaborative teamwork
- Customer engagement
- Effective multitasking
- Detail-oriented
- Dependable performance
- Clear interpersonal communication
- Collaborative teamwork
- Attentive listening
- Clear and concise communication
- Health education delivery
- CPR and AED certification
- Healthcare vocabulary
- Commitment to professional standards
- Inventory and restocking
Certification
- Medical Interpreter English/Spanish Certification - 8 years
- Phlebotomist Training
Timeline
Health Center Coordinator
Lincoln Hall - A Boy's Haven
02.2015 - Current
Advanced Medical Assistant
Planned Parenthood
07.2005 - 09.2014
Caseworker
Interfaith AIDS Ministry
12.1998 - 05.2005
Bachelor of Science - Social Work
Universidad Autonoma De Guadalajara