Autumn Martin
Asheville,NC
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues. Dedicated assistant property manger with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Overview
6
6
years of professional experience
Work History
Health Center Coordinator
Planned Parenthood
Asheville, NC
02.2025 - Current
- Coordinated patient scheduling and appointment management to enhance service efficiency.
- Assisted in maintaining accurate health records using electronic health record (EHR) systems.
- Supported staff training on patient interaction protocols and clinic procedures.
- Facilitated communication between medical staff and patients to improve care delivery.
- Monitored compliance with health regulations and standards in daily operations.
Server/Host
Juicy Lucy's Burger Bar And Grill
Asheville, NC
09.2021 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on service protocols and menu knowledge, fostering a cohesive work environment.
- Developed strong relationships with regular customers, driving repeat business through personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Property Manager
Brookside Properties
Asheville, NC
04.2023 - 08.2024
- Coordinated tenant communications to enhance satisfaction and address concerns promptly.
- Assisted in managing property maintenance requests, ensuring timely resolution and quality service.
- Conducted regular property inspections to uphold standards and identify areas for improvement.
- Streamlined lease administration processes, improving accuracy of documentation and tenant onboarding.
- Supported financial operations by tracking rent payments and preparing monthly reports for management review.
- Trained new team members on property management software, enhancing overall team productivity and performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Traveling Leasing Consultant
NHE, Inc.
Asheville, NC
09.2021 - 04.2023
- Facilitated property showings and guided prospective tenants through leasing process.
- Managed tenant inquiries, resolving issues to enhance resident satisfaction and retention.
- Conducted market research to determine competitive rental pricing and maintain occupancy rates.
- Developed marketing strategies utilizing social media platforms to attract potential renters.
- Trained and mentored junior leasing staff on best practices and customer service techniques.
- Verified tenant incomes and other information before accepting lease applications.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Health Care Assistant
Planned Parenthood
Asheville, NC
03.2020 - 09.2021
- Monitored vital signs and documented patient conditions for healthcare team assessment.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Collaborated with nursing staff to implement individualized care plans and ensure optimal patient outcomes.
- Trained new health care assistants on best practices for patient care and safety protocols.
Education
High School Diploma -
Clyde A. Erwin
AshevilleSkills
- Scheduling management
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Staff management
- Onsite tours
- Payment management
- Strong work ethic
- Exceptional customer service
Timeline
Health Center Coordinator
Planned Parenthood
02.2025 - Current
Assistant Property Manager
Brookside Properties
04.2023 - 08.2024
Server/Host
Juicy Lucy's Burger Bar And Grill
09.2021 - Current
Traveling Leasing Consultant
NHE, Inc.
09.2021 - 04.2023
Health Care Assistant
Planned Parenthood
03.2020 - 09.2021
High School Diploma -
Clyde A. Erwin