LaReshell Denning
Lawton,OK
Summary
Customer Service Representative with 17 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management.
Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Hardworking and passionate job seeker with strong organizational skills
Overview
10
10
years of professional experience
Work History
Lawton Community Health Center
CCMH
Lawton, OK
06.2023 - Current
- Developed a comprehensive emergency preparedness plan for potential natural disasters or other crises, enhancing overall safety measures within the facility.
- Managed daily administrative tasks for the health center, ensuring smooth operations and a positive patient experience.
- Ensured compliance with all relevant federal, state, and local regulations pertaining to healthcare facilities'' operations and patient privacy laws.
- Evaluated staff performance regularly, providing constructive feedback aimed at improving overall quality of care provided at the facility.
- Coordinated community outreach initiatives to raise awareness about available healthcare services.
- Maintained up-to-date knowledge about emerging healthcare trends, ensuring health center''s services remained relevant to the needs of the local population.
- Improved patient satisfaction by implementing efficient appointment scheduling and follow-up procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Collections Representative
FSNB, N.A
04.2016 - 05.2022
- Take in-coming and make out-going calls to collections customers in a timely manner.
- Complete daily Reports.
- Maintain collection Files and monitor accounts on a daily basis.
- Research and investigate to locate collection customers.
- If unable to successfully resolve, must initiate and prepare legal action or submit to the customer's credit report
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
Customer Service Representative
Xerox Bank
02.2014 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Sociology
Cameron University
Lawton, OK05.2023
Skills
Payment Solicitation
Automated Dialing
Locating Debtors
Correspondence Sorting and Filing
FDCPA Compliance
Communications Strategies
Working in AS400
Working in Experian
Working with multiple screens
HIPAA knowledge
Patient coordination
Healthcare management
Scheduling Management
Patient Relations
Health Information Systems
Critical Thinking
Patient Safety
HIPAA Guidelines
Clinical Staff Management
Decision-Making
Problem Identification
Schedule Management
Timeline
Lawton Community Health Center
CCMH
06.2023 - Current
Collections Representative
FSNB, N.A
04.2016 - 05.2022
Customer Service Representative
Xerox Bank
02.2014 - 11.2015
Bachelor of Science - Sociology
Cameron University